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    • February 26, 2018 at 11:22 am #13227

      Anotheridol
      Participant

      Hi,

      I’ve been trying to get in contact with you guys for nearly two weeks. I’ve had some correspondence with the support email but I am getting nowhere fast.

      I’m supposed to have a brief for a client ready for tomorrow but this is now unfortunately impossible as I cannot even get the theme to work, let alone get a brief ready.

      I have the following issues:

      I cannot install demo data due to there being no browse option and it being a simple text box with just “import” button that does nothing. It appears another user experienced this issue on the comments section of the theme page on Themeforest: https://prnt.sc/exuwbf

      I had to download the plugins from your site instead of having them automatically pull through due to a certain error, this has caused an issue in the theme not properly registering that CMS SuperHeroes plugin has been installed.

      WooCommerce template files are out of date.

      I need this issue fixed as soon as possible, I have sent across FTP and WP admin details, but it appears they have not been used and I received a stock answer to my issues. Non of these fixes work.

      Please let me know if these issues can be resolved, otherwise I am going to have to refund this theme as it is simply unusable in its current state.

    • February 27, 2018 at 8:43 am #13260

      Maria Do
      Keymaster

      Sorry so much for delay!We have just come back from lunar new year holidays.

      Would you mind providing us with login credentials so we can take a closer look?with the following info:

      – Link to your site
      – WordPress Admin username / password
      – FTP credentials

      Don’t forget to mark reply as private below if you share any sensitive data.

    • February 27, 2018 at 5:27 pm #13322

      Anotheridol
      Participant

      Hi,

      I want to make a private reply, but I keep getting cannot reply at this time.

    • February 28, 2018 at 11:12 pm #13373

      Maria Do
      Keymaster

      The forum is fixed, now you can make private reply normally.

      Thank you.

    • February 28, 2018 at 11:25 pm #13379

      Anotheridol
      Participant

      I am still getting Your Reply cannot be created at this time.

    • March 1, 2018 at 12:23 am #13390

      Maria Do
      Keymaster
      This reply has been marked as private.
    • March 2, 2018 at 10:11 am #13543

      Anotheridol
      Participant

      I’ve sent you an email but have not heard anything and I have stopped getting replies from the support@ email address as well now.

      Getting worried about this because I urgently needed this issue fixed and its been nearly 3 weeks to get the theme even installed.

    • March 2, 2018 at 11:09 am #13549

      Maria Do
      Keymaster

      Oh yes, i’m working on your site.
      Thank you.

    • March 2, 2018 at 11:17 am #13550

      Maria Do
      Keymaster

      Ok your problem is solved.

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