- This topic has 8 replies, 2 voices, and was last updated 5 years, 6 months ago by
Maria Do.
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February 26, 2018 at 11:22 am #13227
Hi,
I’ve been trying to get in contact with you guys for nearly two weeks. I’ve had some correspondence with the support email but I am getting nowhere fast.
I’m supposed to have a brief for a client ready for tomorrow but this is now unfortunately impossible as I cannot even get the theme to work, let alone get a brief ready.
I have the following issues:
I cannot install demo data due to there being no browse option and it being a simple text box with just “import” button that does nothing. It appears another user experienced this issue on the comments section of the theme page on Themeforest: https://prnt.sc/exuwbf
I had to download the plugins from your site instead of having them automatically pull through due to a certain error, this has caused an issue in the theme not properly registering that CMS SuperHeroes plugin has been installed.
WooCommerce template files are out of date.
I need this issue fixed as soon as possible, I have sent across FTP and WP admin details, but it appears they have not been used and I received a stock answer to my issues. Non of these fixes work.
Please let me know if these issues can be resolved, otherwise I am going to have to refund this theme as it is simply unusable in its current state.
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February 27, 2018 at 8:43 am #13260
Maria DoKeymasterSorry so much for delay!We have just come back from lunar new year holidays.
Would you mind providing us with login credentials so we can take a closer look?with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to mark reply as private below if you share any sensitive data.
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February 27, 2018 at 5:27 pm #13322
Hi,
I want to make a private reply, but I keep getting cannot reply at this time.
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February 28, 2018 at 11:25 pm #13379
I am still getting Your Reply cannot be created at this time.
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March 2, 2018 at 10:11 am #13543
I’ve sent you an email but have not heard anything and I have stopped getting replies from the support@ email address as well now.
Getting worried about this because I urgently needed this issue fixed and its been nearly 3 weeks to get the theme even installed.
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