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I’ve been trying to get in contact with you guys for nearly two weeks. I’ve had some correspondence with the support email but I am getting nowhere fast.
I’m supposed to have a brief for a client ready for tomorrow but this is now unfortunately impossible as I cannot even get the theme to work, let alone get a brief ready.
I have the following issues:
I cannot install demo data due to there being no browse option and it being a simple text box with just “import” button that does nothing. It appears another user experienced this issue on the comments section of the theme page on Themeforest: https://prnt.sc/exuwbf
I had to download the plugins from your site instead of having them automatically pull through due to a certain error, this has caused an issue in the theme not properly registering that CMS SuperHeroes plugin has been installed.
WooCommerce template files are out of date.
I need this issue fixed as soon as possible, I have sent across FTP and WP admin details, but it appears they have not been used and I received a stock answer to my issues. Non of these fixes work.
Please let me know if these issues can be resolved, otherwise I am going to have to refund this theme as it is simply unusable in its current state.
Sorry so much for delay!We have just come back from lunar new year holidays.
Would you mind providing us with login credentials so we can take a closer look?with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentials
Don’t forget to mark reply as private below if you share any sensitive data.
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