Home Forums UnTheme Brick Cannot Install Demo Theme

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    • #13226



      I’ve been trying to get in contact with you guys for nearly two weeks. I’ve had some correspondence with the support email but I am getting nowhere fast.

      I’m supposed to have a brief for a client ready for tomorrow but this is now unfortunately impossible as I cannot even get the theme to work, let alone get a brief ready.

      I have the following issues:

      I cannot install demo data due to there being no browse option and it being a simple text box with just “import” button that does nothing. It appears another user experienced this issue on the comments section of the theme page on Themeforest: https://prnt.sc/exuwbf

      I had to download the plugins from your site instead of having them automatically pull through due to a certain error, this has caused an issue in the theme not properly registering that CMS SuperHeroes plugin has been installed.

      WooCommerce template files are out of date.

      I need this issue fixed as soon as possible, I have sent across FTP and WP admin details, but it appears they have not been used and I received a stock answer to my issues. Non of these fixes work.

      Please let me know if these issues can be resolved, otherwise I am going to have to refund this theme as it is simply unusable in its current state.

    • #13259

      Maria Do

      Sorry so much for delay!We have just come back from lunar new year holidays.

      Would you mind providing us with login credentials so we can take a closer look?with the following info:

      – Link to your site
      – WordPress Admin username / password
      – FTP credentials

      Don’t forget to mark reply as private below if you share any sensitive data.

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