Home › Forums › SpyroPress Themes › Pixelogic › Cannot modify theme

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    • March 2, 2019 at 1:59 pm #40436

      Olivier Pouillet
      Participant

      Hello,

      I’ve purchased Pixelogic theme and i have some difficulties:

      1- I cannot modify the pages with WP Bakery without a licence. I’ve installed Visual Composer but it’s the same.
      Concerning Visual Composer, it seems that the theme have been made with an old version (I checked the licence :
      http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 – Item ID: 242431 – Purchase Date: 2014-08-31 06:27:13 UTC)
      When i edit a page i see a message saying that elements within are deprecated and no longer supported in newer versions of Bakery.
      I do not certify that I can make changes even if I buy a new version.
      Is there a way for me to use this theme?

      2- When i try to register a domain in WHMCS-bridge, there is always a blank space above the domain search. It seems that the block is always under the right column of WHMCS containing categories, action, choose currency.

      Thank you for your help.

      Olivier

    • March 4, 2019 at 9:04 am #40534

      Maria Do
      Keymaster

      I hope you are well today and thanks for asking the question.

      Could you please show me some screenshots for details:

      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – Purchase Code (to ensure you have bought the theme and deserve the good support)

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • March 4, 2019 at 9:14 am #40536

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • March 4, 2019 at 2:34 pm #40561

      Maria Do
      Keymaster

      You can send info at here and mark reply as private.

      Thank you.

    • March 4, 2019 at 2:55 pm #40569

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • March 5, 2019 at 9:25 am #40655

      Maria Do
      Keymaster

      Hi

      I can’t see any file when i connect ftp:

      http://prntscr.com/mtbhxx

      Could you please check.

    • March 5, 2019 at 9:27 am #40656

      Maria Do
      Keymaster

      The page builder problem is solved.

    • March 5, 2019 at 9:47 am #40657

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • March 5, 2019 at 11:37 am #40660

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • March 5, 2019 at 1:12 pm #40666

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • March 7, 2019 at 8:36 am #40832

      Maria Do
      Keymaster

      Could you please show me screenshot for details WHMCS issue.

      Thank you.

    • March 7, 2019 at 8:40 am #40833

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • March 9, 2019 at 4:55 pm #41203

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • April 1, 2019 at 8:15 am #43216

      Maria Do
      Keymaster

      Sorry for delay reply. Some how i missed your ticket.

      I can’t see your screenshot. Please use Lightshot software to take&share screenshot.

      Thank you.

    • April 1, 2019 at 8:27 am #43218

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • April 2, 2019 at 1:43 pm #43358

      Maria Do
      Keymaster

      Hi

      1. I can’t see this section on your homepage:

      http://prntscr.com/n68gl9

      2.I only take a few seconds to load it:

      http://prntscr.com/n68h06

      3.The blank space depends on the height of sidebar:

      https://prnt.sc/n68lx8

      http://prntscr.com/n68mql

    • April 2, 2019 at 1:54 pm #43360

      Olivier Pouillet
      Participant
      This reply has been marked as private.
    • April 5, 2019 at 7:32 am #43601

      Maria Do
      Keymaster

      Hi

      After building your website, you can follow this tutorial to speed up:

      https://crunchify.com/5-useful-tricks-to-speed-up-wordpress-boost-performance/

    • October 15, 2019 at 4:30 pm #60807

      Keith Giles
      Participant

      Please contact me, I can’t login and you’re not offering the support you promised in the item description. Its been five days and you can’t keep ignoring me like this. Will you at least respond to my Refund request if you’re not going to help?

      • October 16, 2019 at 9:39 am #60873

        Maria Do
        Keymaster

        Hi Keith Giles

        Please let us know all your problems. We will help you.

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