Home Forums SpyroPress Themes La Boom Contact Form

Viewing 1 reply thread
  • Author
    Posts
    • #7947

      Billy_K
      Participant

      Hello,

      I have been setting up the theme in a test location here – http://indiavisabureau.com/

      There seems to be a problem with the contact forms and online reservation system. All Contact Form 7 forms display an error message when submitted. The reservation form submits and shows no error but neither the admin or the user receives an acknowledgment/approval email.

      Would you be able to advise whether this is an error with the theme/theme settings or if it is an issue server-side.

      WP Login Credentials: http://indiavisabureau.com/wp-admin
      Username: admin
      Password: Pa55TVC!

      Kind regards,

      Billy Knapper

    • #7959

      Maria Do
      Keymaster

      The error message means that Contact Form 7 tried to send mail with wp_mail(), but it failed. To solve the issue, you need to find out the actual reason why it is failing in the first place.

      There could be various reasons such as the mail setup wasn’t valid.

      The sending would also fail if the mail server was down, inaccessible or experiencing other problems. In this case, it will be more difficult to solve the issue by yourself.

      I would suggest you contact your host for support. They may be able to check the error logs to find out the reason for the failure.

      In some cases, it is possible to solve this issue by using another mail server. Postman SMTP is one of the plugins that will help you do that.

      Hope that helps.

Viewing 1 reply thread
  • You must be logged in to reply to this topic.