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    • #39998



      I cannot get the demo content to install. It stops at 5% when I go to Tools//Install Demo. All the plug ins are activated and WP is fully updated.

      Can you let me know what files I need to upload via FTP and to what directory within the WP install?


    • #40072

      Maria Do


      At the basic level, this theme will require the following conditions:

      Apache 2.x or Microsoft IIS 7
      PHP 5.6.x or 7.x
      MySQL 5.0.4 or higher
      WordPress 4.5.+
      We Recommended PHP configuration limits are as follows:

      max_execution_time 120s

      memory_limit 128M

      post_max_size 120M

      upload_max_filesize 64M

      Please check your server configs.

      And Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – Purchase Code (to ensure you have bought the theme and deserve the good support)

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #41434

      This reply has been marked as private.
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