Home › Forums › UnTheme › Suarez › Demo Import Error

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    • October 25, 2020 at 1:16 am #90387

      lauravia
      Participant

      Hey team,

      I’m getting a 504 Gateway Time-out error when I try to install the Demo.

      All plugins are installed and activated. My server info has all green checkmarks.

      PHP Version: 7.4.11
      Memory Limit: Currently: 128 (Mb)
      Max. Execution Time: Currently: 60 (s)
      Max. Post Size: Currently: 300 (Mb)

      Could you please let me know what I’m missing?

      Thank you,
      Laura

    • October 27, 2020 at 9:31 pm #90557

      Maria Do
      Keymaster

      Hi dear
      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
      We will help you setup demo.

    • October 30, 2020 at 6:20 am #90726

      lauravia
      Participant
      This reply has been marked as private.
    • October 30, 2020 at 6:21 am #90727

      lauravia
      Participant
      This reply has been marked as private.
    • November 5, 2020 at 6:43 am #91013

      Maria Do
      Keymaster
      This reply has been marked as private.
    • November 6, 2020 at 3:20 am #91053

      lauravia
      Participant
      This reply has been marked as private.
    • November 6, 2020 at 2:29 pm #91084

      Maria Do
      Keymaster

      Thank you for your update.

      We are working on your site. You will be updated soon.

      Regards

    • November 6, 2020 at 6:07 pm #91107

      Maria Do
      Keymaster

      Hi again

      Can we reset your site? We will setup your site from scratch.

      Hope hear from you soon.

    • November 7, 2020 at 12:27 am #91135

      lauravia
      Participant

      Sure, not much was done on there so far.
      Thank you!

    • November 7, 2020 at 6:59 am #91136

      Maria Do
      Keymaster

      We are working on your site.

    • November 7, 2020 at 9:28 am #91141

      Maria Do
      Keymaster
      This reply has been marked as private.
    • November 7, 2020 at 11:44 am #91145

      lauravia
      Participant
      This reply has been marked as private.
    • November 7, 2020 at 6:06 pm #91163

      Maria Do
      Keymaster

      But currently we are unable to edit and upload files in SFTP server.

      Please setup upload permission and file editing permission for us.

      Regards!

    • November 11, 2020 at 2:50 am #91381

      lauravia
      Participant

      Thanks, I’ll just move forward on this project without the demo.

    • November 11, 2020 at 1:26 pm #91390

      Maria Do
      Keymaster

      Yes we always want to help you as much as we can. But we have some difficulties with your server.
      If you need any further assistance regarding using theme, please let us know.
      Thank you!

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