Home Forums UnTheme Giving Error with Donation module

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    • #48233

      Jason_Brand_06
      Participant

      Hi,

      I have some problems with the donation plugin, everything is okay with Stripe but when I try to make a donation right from the popup, the website returns this information : “Loading State from theme…” and then no action and no donation made, (checked on stripe).

      Could you help me in solving this problem ?

      Thanks and have a nice day.

    • #48329

      Maria Do
      Keymaster

      I hope you are well today and thanks for asking the question.

      Please send the following information to get the support faster:
      – Screenshot for details issue
      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – Purchase Code& Purchase Date(to ensure you have bought the theme and deserve the good support).

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #48410

      Jason_Brand_06
      Participant
      This reply has been marked as private.
    • #48452

      Maria Do
      Keymaster

      Our specialist are working on it. It will be resolved as soon as possible.
      Thank you.

    • #48454

      Jason_Brand_06
      Participant

      Ok thanks, will be waiting for your return.

      Have a good day,

    • #48455

      Maria Do
      Keymaster

      Hi again

      Our dev get “permission denied” when edit file via ftp.

      Please change permission for us.

      Thanks.

    • #48694

      Jason_Brand_06
      Participant

      Hi,

      Sorry for the delay,

      Permissions have been modified apparently, keep me posted if any error.

      Thanks for your help.

      Jason

    • #48712

      Maria Do
      Keymaster

      Your problem already solved:

      https://prnt.sc/o6pj8w

    • #48730

      Jason_Brand_06
      Participant

      Hi,

      When you go to the wordpress interface, you can see that there are some payments with no Stripe data available, only the payment you made as test has been approved ? Due to the update ?

      Thanks

    • #48778

      Jason_Brand_06
      Participant

      Thanks for your help, site is working fine apparently,

      Have a good day,

      Jason,

    • #48779

      Jason_Brand_06
      Participant

      I’ve got a last request, I have changed the currency and it is not effective on the website, as well as the symbol position, could you please check this quickly ?

      Also do you know how can I edit the form that appears when clicking on the donation button ?

      Thanks

    • #56353

      Jason_Brand_06
      Participant

      Hi,

      I’ve got a last request, I have changed the currency and it is not effective on the website, as well as the symbol position, could you please check this quickly ?

      Also do you know how can I edit the form that appears when clicking on the donation button ?

      Thanks

    • #56354

      Jason_Brand_06
      Participant

      I have another error on the theme with calculation system, giving 100 out of 2 000 should be a 5%, but for the moment it is written 72%, please check capture. I think it is a bug… but it’s been there for a long time now.

      Thanks for your help

    • #56478

      Maria Do
      Keymaster

      Our specialist are working on it. It will be resolved as soon as possible.

    • #56483

      Maria Do
      Keymaster

      Hi again

      1.The first bar is datetime-progress.

      2. The Donation percentage is 0.005=0.5%.

      http://prntscr.com/p10eca

    • #56494

      Maria Do
      Keymaster

      3.The currency is updated:

      http://prntscr.com/p13ixu

    • #56537

      Jason_Brand_06
      Participant

      Hi Maria,

      Thanks for your help, Okay for the percentage didn’t get that in the first time.
      Great for the currency, but do you know if customers are charged in euros or dollars then because everytime theme is updated, the currency switches back ?

      Thanks again and have a good day,

    • #56648

      Maria Do
      Keymaster

      We will update that issue in next version.

      thank you.

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