Home › Forums › UnTheme › Mercy Heart › error with Visual Composer

Viewing 17 reply threads
  • Author
    Posts
    • July 8, 2017 at 5:29 pm #4958

      mrocomputers
      Participant

      For website: http://www.monteromedicalmissions.org

      I keep getting an error and having to restore my site back a day. Error is from Visual Composer plugin which came with the Mercy Heart Theme:

      Fatal error: Call to undefined function add_shortcode_param() in /home/calvinandhobbs/public_html/wp-content/plugins/cmssuperheroes/includes/types/cms_template.php on line 2

      I have had to restore the site back a day 5 times in the past week. I am guessing the plugin is updating and this is causing the issue? Not seeing an option to keep the plugin from updating automatically.

      Thanks,

      Shane

    • July 9, 2017 at 4:24 pm #4970

      Maria Do
      Keymaster

      To help you with this issue I need to check your FTP+wp-admin. Please provide your FTP+wp-admin login details to move further with this issue. Don’t forget to mark reply as private below if you share any sensitive data.

      Thank you for choosing our theme!

    • July 10, 2017 at 1:26 pm #4980

      mrocomputers
      Participant
      This reply has been marked as private.
    • July 11, 2017 at 3:14 am #4991

      Maria Do
      Keymaster

      Hi

      I’ve checked your site, but i can’t see that issue.

      Can you show me the page go to that issue. Or let me know how to get that issue.

      Thank you!

    • July 11, 2017 at 12:31 pm #5008

      mrocomputers
      Participant
      This reply has been marked as private.
    • July 12, 2017 at 3:22 pm #5042

      mrocomputers
      Participant

      had to restore again today due to the same issue. any thoughts on the plugin issue?

    • July 12, 2017 at 3:33 pm #5043

      mrocomputers
      Participant

      If I remove line 2:

      add_shortcode_param(‘cms_template’, ‘cms_shortcode_template’);

      from cms_template.php then site comes back up but then with:

      Fatal error: Call to undefined function get_row_css_class() in /home/calvinandhobbs/public_html/wp-content/themes/wp_mercyheart/vc_templates/vc_row.php on line 50

      ???

    • July 12, 2017 at 3:35 pm #5044

      mrocomputers
      Participant

      Issue can be duplicated by Updating Plugin WPBakery Visual Composer

      or waiting until it auto-updates and brings down the site. lol

    • July 12, 2017 at 3:42 pm #5045

      Maria Do
      Keymaster

      Ok your problem is fixed. Please check it again.

      THank you!

    • July 12, 2017 at 4:12 pm #5050

      mrocomputers
      Participant

      Problem is still there when Updating Plugin WPBakery Visual Composer.

      Site is down right now again

    • July 12, 2017 at 10:59 pm #5064

      Maria Do
      Keymaster
      This reply has been marked as private.
    • July 14, 2017 at 3:24 pm #5100

      mrocomputers
      Participant
      This reply has been marked as private.
    • July 15, 2017 at 2:38 am #5106

      Maria Do
      Keymaster
      This reply has been marked as private.
    • July 18, 2017 at 6:16 pm #5166

      mrocomputers
      Participant
      This reply has been marked as private.
    • July 18, 2017 at 6:19 pm #5167

      mrocomputers
      Participant
      This reply has been marked as private.
    • July 19, 2017 at 12:43 am #5172

      Maria Do
      Keymaster

      Hi there

      Can you make that issue back again? You mean is that issue occurs when you udpate the VC plugin? Or when you save page builder?

    • July 19, 2017 at 3:38 pm #5183

      mrocomputers
      Participant

      The site is down again now. It can be forced down by updating that plugin. the restores I do everyday put it back t the previous version of the VC plugin.

      Shane

    • July 20, 2017 at 2:56 am #5188

      Maria Do
      Keymaster

      Ok done. Your problem is solved. The Vc plugin is Version 5.2.

      Please check

  • Author
    Posts
Viewing 17 reply threads
  • You must be logged in to reply to this topic.