Home Forums UnTheme Haswell Fatal Error Update PHP

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    • #53718

      jencor
      Participant

      Hello,

      When I update to PHP Version 7.1 I get an fatal error. And the page is blank. Apparently there is something wrong with the header.php.
      Can you help me?

    • #53774

      Maria Do
      Keymaster

      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – License certificate(to ensure you have bought the theme and deserve the good support).

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #53817

      jencor
      Participant
      This reply has been marked as private.
    • #53829

      Maria Do
      Keymaster

      Hi

      I still see the below infomation:

      WordPress 5.2.2 verwendet das Theme Haswell Child.

      Running PHP version: 5.6.40-10+ubuntu16.04.1+deb.sury.org+1

      Please update to PHP Version 7.1.

    • #53831

      jencor
      Participant

      Hi Maria

      Should I update even if it causes a fatal error?

    • #53907

      Maria Do
      Keymaster

      Please backup your site before update.

      After update if you have any issue. We will check and advise.

      Thank you.

    • #53927

      jencor
      Participant

      Hello

      I made the update to php 7.2 and now i get an error.
      Could you please have a look?

      Best regards

    • #53938

      Maria Do
      Keymaster

      Our specialist are working on it. It will be resolved as soon as possible.

    • #53998

      Maria Do
      Keymaster

      Hi again

      Your site is working fine. Please check it:

      http://prntscr.com/osk1nz

      But we can’t login to dashboad your site:

      http://prntscr.com/osjzot

    • #53999

      jencor
      Participant

      Hello

      I can’t login too. it says: The website has technical difficulties. Please check the website administrator’s mailbox for further instructions.

    • #54000

      jencor
      Participant

      Is it because WordPress 5.2.2?

    • #54129

      Maria Do
      Keymaster

      Hi

      We can’t edit file via sftp. We need the ownership permissions.

    • #54149

      jencor
      Participant
      This reply has been marked as private.
    • #54154

      Maria Do
      Keymaster

      Hi

      I’m talking about SFTP info. We need to edit file but We are not allowed.

      Please check SFTP info again.

      Or give us Cpanel info.

    • #54155

      jencor
      Participant
      This reply has been marked as private.
    • #54157

      Maria Do
      Keymaster

      Hi

      After login, how can we edit files of your site?

      http://prntscr.com/oswxct

      Here is screenshot when i connect sftp, it still not working:

      http://prntscr.com/oswy3o

      Please check it by yourself.

    • #54158

      jencor
      Participant
      This reply has been marked as private.
    • #54159

      jencor
      Participant
      This reply has been marked as private.
    • #54160

      Maria Do
      Keymaster

      I’ve click on third Box perren-online.ch but i can’t see where i can edit files:

      http://prntscr.com/osxoq3

      about sftp: please show me screenshot how does it work on your filezilla.

    • #54161

      jencor
      Participant
      This reply has been marked as private.
    • #54163

      Maria Do
      Keymaster

      That issue from Revolution Slider plugin, not from our theme.This case you have to change PHP version.

    • #54257

      Maria Do
      Keymaster

      Fixed. Solution: update Revolution slider plugin.

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