hi didn’t get the refund yet

[persianknight]

hello I wrote to you and told you I ordered the wrong theme and wanted a refund as my client wanted another theme that looked like yours please could you refund me as I didn’t use it

[Maria Do]

Hi

Unfortunately but You are not eligible for a refund.

Please read Refund Policy for Customers on Themeforest:

https://themeforest.net/page/customer_refund_policy

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Why a refund may not be given
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

you don’t want it after you’ve downloaded it;
the item did not meet your expectations;
you simply change your mind;
you bought an item by mistake;
you do not have sufficient expertise to use the item;
you ask for goodwill; or
you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

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Thank you.

[Author]

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