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    • February 28, 2019 at 8:59 pm #40296

      themutezone
      Participant

      Dear,
      I have installed the template Cecius. The homepage does not load correctly the first time. With a refresh he does well.
      What can I do about it? Thanks in advance for your response.

      website:
      http://www.crooymans.com

      Regards,
      Jos Crooymans

    • June 26, 2019 at 4:35 pm #48744

      themutezone
      Participant

      Dear,

      I didn’t receive any answer on my question!

      Dear,
      I have installed the template Cecius. The homepage does not load correctly the first time. With a refresh he does well.
      What can I do about it? Thanks in advance for your response.

      website:
      http://www.crooymans.com

      Regards,
      Jos Crooymans

    • June 27, 2019 at 3:10 pm #48919

      Maria Do
      Keymaster

      Hi

      Here is screenshot when i load your site first time:

      http://prntscr.com/o7b6wh

    • June 27, 2019 at 3:43 pm #48929

      themutezone
      Participant

      Hi Maria, I did send you a mail with 2 examples when loading the first time in Chrome and Safari.
      Regards, Jos

    • June 28, 2019 at 3:01 pm #49006

      Maria Do
      Keymaster

      sorry i haven got email yet..where you was send email?

    • July 1, 2019 at 2:48 pm #49227

      themutezone
      Participant

      Hi Maria,

      To which email address can I send the examples of Safari and chrome from the homepage?
      Regards, Jos

    • July 1, 2019 at 3:20 pm #49229

      Maria Do
      Keymaster

      Please send email here:

      info.spyropress@gmail.com

    • July 1, 2019 at 5:46 pm #49250

      themutezone
      Participant

      hi Maria,

      I did send the examples to this mail info.spyropress@gmail.com

      regards, Jos

    • July 2, 2019 at 7:37 am #49274

      Maria Do
      Keymaster

      OK i will check it out.

    • July 2, 2019 at 4:09 pm #49321

      Maria Do
      Keymaster

      I hope you are well today and thanks for asking the question.

      Please send the following information to get the support faster:

      – FTP’s information
      – WordPress admin account
      – License certificate(to ensure you have bought the theme and deserve the good support).

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • July 3, 2019 at 1:48 pm #49416

      themutezone
      Participant
      This reply has been marked as private.
    • July 3, 2019 at 4:18 pm #49426

      Maria Do
      Keymaster

      Please give us User/Password of FTP info.

    • July 3, 2019 at 4:23 pm #49427

      themutezone
      Participant
      This reply has been marked as private.
    • July 4, 2019 at 9:02 am #49451

      Maria Do
      Keymaster
      This reply has been marked as private.
    • July 4, 2019 at 2:32 pm #49460

      themutezone
      Participant
      This reply has been marked as private.
    • July 5, 2019 at 8:56 am #49670

      Maria Do
      Keymaster

      Our specialist are working on it. It will be resolved as soon as possible.

    • July 5, 2019 at 1:10 pm #49689

      themutezone
      Participant
      This reply has been marked as private.
    • July 5, 2019 at 2:32 pm #49691

      Maria Do
      Keymaster

      Hi there

      The problem not from our theme, it from your 3rd plugin Alamak WordPress Theme Plugin Bundle but our specialist have fixed it for you. The file changed is /blog/wp-content/plugins/alamak_plugin/inc/flickr-feed.php

      Please check it asap.
      thank you.

    • July 5, 2019 at 5:13 pm #49707

      themutezone
      Participant

      Thanks for your great help. I deleted the Alamak plugin and Theme.

    • July 5, 2019 at 5:19 pm #49708

      Maria Do
      Keymaster

      Sorry for bothering you again.

      Could you please give me 5 star and Good Review on themeforest. You can do it on download page at themeforest, screen: http://prntscr.com/6x3k63

      It’s my pleasure to assist you. If you have any questions with our theme. Thanks for choosing our theme and have a great day ahead!

    • July 5, 2019 at 5:30 pm #49709

      themutezone
      Participant

      Done and thanks again.

    • July 5, 2019 at 6:57 pm #49717

      Maria Do
      Keymaster

      Thank you very much! That is great news for us.

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