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    • July 26, 2018 at 10:44 pm #26163

      tmeierkids
      Participant

      sometimes this theme opens perfectly and sometimes it display “HTTP error 500” error, even logging in via valid wordpress username and password

    • July 27, 2018 at 9:48 am #26468

      Maria Do
      Keymaster

      Please provide the purchase code & WordPress admin credential+FTP info, I’ll take a look and help you.

      Thank you.

    • July 31, 2018 at 10:44 am #26926

      Maria Do
      Keymaster

      Hi

      Please don’t reply the email you get message. You need to open this support ticket: “https://spyropress.com/forums/topic/http-error-500-2/#post-26468″ and then reply via this channel. Otherwise, I’ll miss your message or get late on responding”.

      I just got WP admin info. Please give me FTP info, i need to debug code.

      thank you.

    • August 14, 2018 at 3:04 am #28548

      tmeierkids
      Participant
      This reply has been marked as private.
    • August 14, 2018 at 9:57 am #28559

      Maria Do
      Keymaster

      I’m working on your site. I will answer you as soon as possible.

      Thanks.

    • August 29, 2018 at 2:49 am #29494

      tmeierkids
      Participant

      what is the status on fixing this issue?

    • August 29, 2018 at 9:01 am #29509

      Maria Do
      Keymaster

      oh i am really sorry! I received a response from the development team but forgot to reply.

      That issue not from our theme, it from your server so please contacting your Web hosting provider for this error. They are in better position to assist you in this.

      Thank you.

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