Home Forums SpyroPress Themes GivingWalk I need to update my theme

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    • #46878

      jr87sanchez
      Participant

      Hi,
      my hosting provider tells me that I need to update my PHP version to 7.1 or higher but my theme (GIVINGWALK) is incompatible. Could you help me please? I have the version 1.0.1. Thanks

    • #46907

      Maria Do
      Keymaster

      I hope you are well today and thanks for asking the question.

      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – Purchase Code& Purchase Date(to ensure you have bought the theme and deserve the good support):

      attached the invoice from envato.

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #46961

      jr87sanchez
      Participant
      This reply has been marked as private.
    • #46962

      jr87sanchez
      Participant

      Thanks

    • #47071

      Maria Do
      Keymaster

      Hi

      Please give me WordPress admin access.

      Thank you.

    • #47085

      jr87sanchez
      Participant
      This reply has been marked as private.
    • #47086

      Maria Do
      Keymaster

      I can see You are currently is Running PHP version: 7.0.33

      Please update PHP to 7.1 or higher and show me the issue

      Thank you.

    • #47094

      jr87sanchez
      Participant

      I just to update the version PHP. Thanks

    • #47165

      Maria Do
      Keymaster

      Ok i can see PHP version: 7.2.18.

      I can’t see any issue. Could you please show me screenshot for details issue.

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