Home Forums ZookaStudio Themes Monaco Internal Server Error 500 on brand new install

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    • #24057

      socal_gordon
      Participant

      Hello, I did a fresh install of wordpress on my hosted server. I uploaded the theme along with the plugins and soon after I activated the plugins, I get a 500 Internal Server Error message on my site. If I remove the plugins, the site becomes operational again. I need some assistance with this. Thank you.

      Additional info:
      Hosted at Domain.com
      Using PHP 7.1
      Wordpress 4.9.4

    • #24071

      Maria Do
      Keymaster

      Please provide the purchase code & WordPress admin credential+FTP info, I’ll help you.

      Thank you.

    • #24103

      socal_gordon
      Participant
      This reply has been marked as private.
    • #24140

      Maria Do
      Keymaster

      Please give me URL your site.

      Thank you.

    • #24161

      socal_gordon
      Participant
      This reply has been marked as private.
    • #24232

      Maria Do
      Keymaster

      Hi

      I’ve checked. I can see all required plugins of Monaco theme is installed.

      In latest version(1.7). We use EF3-Framework plugin instead of CMSSuperHeroes plugin so you don’t need active CMSSuperHeroes plugin.

      If you want to import demo data for your site, you can go to Tools->Install Demo:

      http://prntscr.com/k1ey0e

    • #24236

      socal_gordon
      Participant
      This reply has been marked as private.
    • #24285

      Maria Do
      Keymaster

      Hi

      Can i reset your site? I will setup your site from scratch.

    • #24289

      socal_gordon
      Participant
      This reply has been marked as private.
    • #24346

      Maria Do
      Keymaster

      Hi again

      Full demo data is imported for your site. Please check it once you have a chance.

      Thank you.

    • #24347

      socal_gordon
      Participant
      This reply has been marked as private.
    • #24349

      Maria Do
      Keymaster

      If you want to change demo data, you have to reset your site and install from scratch.

    • #25171

      socal_gordon
      Participant
      This reply has been marked as private.
    • #25186

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #25235

      socal_gordon
      Participant
      This reply has been marked as private.
    • #25318

      Maria Do
      Keymaster
      This reply has been marked as private.
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