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    • March 21, 2021 at 2:16 pm #95608

      jimmyc15
      Participant

      i thinki am able to fix the loading problem i can see the website now however the pages load so slow and also the back office the design does not align at all. When you login as admin and try to make change on the theme set up page nothing is the menu from Home advisor is allign. Lastly is the most important things i sent an email abut that since i bought the theme. the theme is not well responding when you try to open it on iphone or tablets or android phone you can only see half of the website. how can we fix that to make it fir like a normal mobile website?

    • March 21, 2021 at 7:22 pm #95610

      Maria Do
      Keymaster

      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
      We will check and help you.
      Thanks and regards!

    • March 23, 2021 at 5:37 pm #95655

      jimmyc15
      Participant

      i tried to send the information it says ticket cannot be created at this time

    • March 23, 2021 at 5:43 pm #95656

      jimmyc15
      Participant
      This reply has been marked as private.
    • March 23, 2021 at 9:30 pm #95664

      Maria Do
      Keymaster

      Ok thank you for your info, we will check that out and get back to you soon.
      Best regards!

    • March 24, 2021 at 11:30 am #95670

      Maria Do
      Keymaster

      Hello again
      I’ve received the answer from admin team. They updated theme for your site.
      Did everything we could from our side to speed up your site.
      They tell me to ask you delete the files from your server, your host has 4,5GB of disk space,the disk space is full.
      Regards!

    • March 24, 2021 at 11:44 pm #95684

      jimmyc15
      Participant

      they didn’t do anything if you look at my Cpanel it has 50GB of disk space it is not full and also I contact you because when you look at the website on an iPhone or Android phone or a tablet the website is not responsive right. The blocks are a mess and you have nothing on the theme page for me to fix that.

    • March 25, 2021 at 12:18 am #95685

      jimmyc15
      Participant

      Please tell you team dont activate this plugin WP Rocket dont dont dont activate it because it makes the website even slower and unable to load. They can fix the reason why the reason why i cant see it on mobile and tablet and also why it takes so long to load.

    • March 25, 2021 at 6:51 am #95694

      Maria Do
      Keymaster

      Yes i will ask them check it again.
      No worry!

    • March 25, 2021 at 7:33 pm #95709

      Maria Do
      Keymaster

      Hello there
      Pelase help me check your site again and let me know if it works propely.
      Thank you!

    • March 26, 2021 at 1:56 am #95711

      jimmyc15
      Participant

      seriously, should I just get my refund they can’t fix it and I am tired really? please look at the attachment they didn’t do anything. Just give me the theme refund i can get another theme that can do the simple thing is to be mobile compatible and open at a decent speed. it is not too much to ask i don’t ask for any modification i ask what the theme is being advertized.

      1) page loading is really slow everything in the server end is fine it is the theme please fix please
      2 the theme is not mobile compatible

      if those 2 things cannot be fix please refund me the theme money and my support money

      Attachments:
      You must be logged in to view attached files.
    • March 26, 2021 at 11:41 am #95718

      Maria Do
      Keymaster

      Sorry for the uninconvenience. Your site works well on mobile device now:
      Some screenshots from my phone:
      https://tppr.me/24irc
      https://tppr.me/HaZyP
      https://tppr.me/cJDct
      Please check it on your phone.

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