Home › Forums › UnTheme › Home advisor › loading issue
- This topic has 11 replies, 2 voices, and was last updated 2 weeks, 5 days ago by
Maria Do.
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March 21, 2021 at 2:16 pm #95608
jimmyc15Participanti thinki am able to fix the loading problem i can see the website now however the pages load so slow and also the back office the design does not align at all. When you login as admin and try to make change on the theme set up page nothing is the menu from Home advisor is allign. Lastly is the most important things i sent an email abut that since i bought the theme. the theme is not well responding when you try to open it on iphone or tablets or android phone you can only see half of the website. how can we fix that to make it fir like a normal mobile website?
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March 21, 2021 at 7:22 pm #95610
Maria DoKeymasterPlease send the following information to get the support faster:
– FTP’s information
– Site’s URL
– WordPress admin account
– License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
We will check and help you.
Thanks and regards! -
March 24, 2021 at 11:30 am #95670
Maria DoKeymasterHello again
I’ve received the answer from admin team. They updated theme for your site.
Did everything we could from our side to speed up your site.
They tell me to ask you delete the files from your server, your host has 4,5GB of disk space,the disk space is full.
Regards! -
March 24, 2021 at 11:44 pm #95684
jimmyc15Participantthey didn’t do anything if you look at my Cpanel it has 50GB of disk space it is not full and also I contact you because when you look at the website on an iPhone or Android phone or a tablet the website is not responsive right. The blocks are a mess and you have nothing on the theme page for me to fix that.
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March 25, 2021 at 12:18 am #95685
jimmyc15ParticipantPlease tell you team dont activate this plugin WP Rocket dont dont dont activate it because it makes the website even slower and unable to load. They can fix the reason why the reason why i cant see it on mobile and tablet and also why it takes so long to load.
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March 26, 2021 at 1:56 am #95711
jimmyc15Participantseriously, should I just get my refund they can’t fix it and I am tired really? please look at the attachment they didn’t do anything. Just give me the theme refund i can get another theme that can do the simple thing is to be mobile compatible and open at a decent speed. it is not too much to ask i don’t ask for any modification i ask what the theme is being advertized.
1) page loading is really slow everything in the server end is fine it is the theme please fix please
2 the theme is not mobile compatibleif those 2 things cannot be fix please refund me the theme money and my support money
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March 26, 2021 at 11:41 am #95718
Maria DoKeymasterSorry for the uninconvenience. Your site works well on mobile device now:
Some screenshots from my phone:
https://tppr.me/24irc
https://tppr.me/HaZyP
https://tppr.me/cJDct
Please check it on your phone.
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