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I hope you are well today and thanks for asking the question.
Please send the following information to get the support faster:
– FTP’s information
– Site’s URL
– WordPress admin account
– Purchase Code (to ensure you have bought the theme and deserve the good support)
I will check your site to find out the solution.
Don’t forget to mark reply as private below if you share any sensitive data.
I am getting the same issue. What was the fix for this?
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