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Hello!
Please send the following information to get the support faster:
– FTP’s information
– Site’s URL
– WordPress admin account
– License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
We will take a look and see what did you do.
Best regards!
Sorry we haven’t got your email. Could you please send an email again to info.spyropress@gmail.com
Thank you!