Home › Forums › UnTheme › CrossPower › Making changes to items under "WP Cross Power" fail

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    • May 5, 2017 at 7:44 am #3284

      sveilien
      Participant

      Whenever I try to make a change to any of the WP Cross Power sections (General, header, Social, etc) I get this error:
      There was a problem with your action. Please try again or reload the page.
      No matter how many times I reload the page or try to save changes, same error.

      Fresh WordPress install, only Plug-ins active are the ones the Theme requires.

    • May 5, 2017 at 7:55 am #3286

      Maria Do
      Keymaster

      Hi sveilien

      Don’t worry!To help you with this issue I need to check your FTP+wp-admin. Please provide your FTP+wp-admin login details to move further with this issue. Don’t forget to mark reply as private below if you share any sensitive data.

      • May 5, 2017 at 8:02 am #3288

        sveilien
        Participant
        This reply has been marked as private.
    • May 5, 2017 at 8:01 am #3287

      sveilien
      Participant
      This reply has been marked as private.
    • May 6, 2017 at 2:45 am #3341

      Maria Do
      Keymaster

      THank you your info. Please give me URL your site to i can help.

    • May 8, 2017 at 2:19 am #3367

      Maria Do
      Keymaster

      Hi there

      I can login to ftp but i can’t change anything. I also tried install File manager plugin but i can’t save anything.

      Please check it again and change permission for all file and folder of your site is 755.

      Thank you!

      • May 8, 2017 at 6:19 am #3374

        sveilien
        Participant

        Files and folders have full permission with FTP. I tested and can write and edit files to and from FTP.

      • May 8, 2017 at 2:58 pm #3378

        Maria Do
        Keymaster

        Please wait, i need to contact with our dev team.

        THank you!

      • May 17, 2017 at 12:13 am #3625

        sveilien
        Participant

        Any solutions? I can not use this template when it is not functioning correctly.

    • May 23, 2017 at 2:13 am #3755

      Maria Do
      Keymaster

      Sorry so much for delay reply. I will contact with our dev team again and show you solution ASAP.

      Thank you for patience!

    • May 23, 2017 at 2:23 am #3756

      Maria Do
      Keymaster

      Hi again

      Could you Please update PHP version to 7.x.

      Thank you!

    • May 23, 2017 at 2:59 am #3758

      Maria Do
      Keymaster

      Hi again

      Your problem is solved. You can save theme options. Please check it as soon as you can.

      Thank you for patience!

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