December 3, 2018 at 9:05 am #36767
Please send the following information to get the support faster:
– FTP’s information
– Site’s URL
– WordPress admin account
– Purchase Code (to ensure you have bought the theme and deserve the good support)
I will check your site to find out the solution.
Don’t forget to mark reply as private below if you share any sensitive data.
December 4, 2018 at 1:49 am #36784
December 4, 2018 at 6:25 am #36789
I just want to see what did you do and help you. You can find FTP info from your Web hosting provider.
If you don’t want to share info, you can follow instructions below:
Install Candidate – Installation through WordPress:
Installing a theme through WordPress is quite a simple process. After you have logged into your WordPress Simply navigate to Appearance > Themes > Add New > Upload Theme . Click the button “choose file” and locate your Theme zip file (medix.zip), then click the “install now” button. After Medix is installed, find the Theme in Appearance > Themes and click Activate.
Please be informed that you should not upload the whole archive you downloaded from Themeforest, as you will get an error reporting “broken stylesheet file”. Instead locate the medix.zip file inside the main archive you downloaded.
You can read more this topic:
Hope that helps.
December 5, 2018 at 8:49 pm #36829
Sorry i don’t want to bother you but can you help me one thing?
Could you please give me 5 star and Good Review for us on themeforest. You can do it on download page at themeforest, screen: http://prntscr.com/6x3k63
It’s my pleasure to assist you. If you have any questions with our theme. Thanks for choosing our theme and have a great day ahead!
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