I hope you are well today and thanks for asking the question.
Please send the following information to get the support faster:
– Screenshot for details issue.
– FTP’s information
– Site’s URL
– WordPress admin account
– Purchase Code& Purchase Date(to ensure you have bought the theme and deserve the good support).
I will check your site to find out the solution.
Don’t forget to mark reply as private below if you share any sensitive data.
Please give me FTP+WP admin access to i can help you.
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