Home Forums UnTheme Mentis – Therapy and Counseling Theme NOT WORKING

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    • #12904


      PURCHASE CODE: ea845d12-9dda-4f1b-9851-077f808808c1

      I purchased the Mentis theme It uploaded but when viewing the site it does not display correctly. See details below;

      Mentis – Therapy and Counseling WordPress Theme
      Purchase code: ea845d12-9dda-4f1b-9851-077f808808c1

      However, this does not display in the website correctly. All it seems to display is a blog post. Can you please resolve this urgently as I need to create the site and the theme needs to be working. if you look at the site you will see what is displaying is not correct.

      URL is http://www.lucybraganza.com
      wordpress log in
      Users name – LucyBraganza
      Password – Lucyjack12

    • #12951

      Maria Do

      Hi Arranbraganza

      If you want have a website look like our demo website, you need to import demo data for your site.

      1.At the basic level, this theme will require the following conditions:

      Apache 2.x or Microsoft IIS 7
      PHP 5.6.x or 7.x
      MySQL 5.0.4 or higher
      WordPress 4.5.+
      We Recommended PHP configuration limits are as follows:

      max_execution_time 120s

      memory_limit 128M

      post_max_size 120M

      upload_max_filesize 32M

      2. To import DEMO data for your site, List work should be:

      – Clean your wordpress( content and theme ).
      – Config server as above sugesstions.
      – Install and activate theme.
      – Install and activate plugins of theme: Appearance->Install plugins.
      – Setup sample data: Tools->Install Demo.

      3.Please don’t hesitated to contact us again if You can’t figured out.

      Thank you.

    • #13082

      This reply has been marked as private.
    • #13102

      Maria Do

      Would you mind providing us with login credentials so we can take a closer look?with the following info:

      – Link to your site
      – WordPress Admin username / password
      – FTP credentials

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #13593

      This reply has been marked as private.
    • #13594

      This reply has been marked as private.
    • #13646

      Maria Do

      That is great!

      If you have any further questions, simply respond to this ticket.
      THank you.

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