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    • January 9, 2019 at 1:55 pm #37636

      it-manager
      Participant

      Hi we bought Aduma theme and hosted at bluehost but when we tried to one click demo its installed fine but there is a problem with editor that wpbakery editor is not working properly and on page edit all seems mess up there kindly let me know how to handle this issue.

      Thanks

    • January 9, 2019 at 2:10 pm #37638

      it-manager
      Participant

      Hi we bought Aduma theme and hosted at bluehost but when we tried to one click demo its installed fine but there is a problem with editor that WPBakery editor is not working properly and on page edit all seems mess up There is the following issue that we are facing at the moment.
      1.) on demo all fine that we installed theme correctly but when we edit the page it shows mess up code in classic view
      2.) WP Bakery editor also coming on bottom of the classic view but having no elements as all elements are in classic code.

      Kindly review this and let me know how can we fix this issue.

      First screenshot that editor is mess up

      Second screenshot WPBakery is at the bottom without any plugin integrated which all integrated in mess up code in above classic editor
      second screenshot

      Thanks

    • January 9, 2019 at 2:29 pm #37644

      Maria Do
      Keymaster

      Hi

      Please install Classic Editor plugin. The page builder will be shown.

      Thank you.

    • January 9, 2019 at 3:34 pm #37650

      it-manager
      Participant

      Hi
      Many thanks for ur quick reply.

      It shows that the editor is classic and after classic editor wpbakery is coming but all the code and elements are showing in mess up code in classic editor thats something confusing and if check on website which is as mention here
      https://ipx.bog.mybluehost.me/

      and edit the website from front end it works and the wpbakery editor is enabled but if you edit the page from backend then classic editor is coming on top with code mentioned in screenshot

      and wbbakery editor coming just after that without any elements

      Kindly let me know how can I fix this issue.

      Thanks in advance

    • January 10, 2019 at 3:10 pm #37683

      Maria Do
      Keymaster

      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – Purchase Code (to ensure you have bought the theme and deserve the good support)

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

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