Home › Forums › UnTheme › Lollipop › On installation the theme does not work

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    • July 13, 2017 at 2:44 pm #5078

      Carl Foster
      Participant

      Hi, I have just purchased the theme and installed the main and child theme for Lolipop. Unfortunately in the first instance the page went completely blank not even allowing me to log in to wordpress. On the second attempt I have been presented with a screen with the following error code.

      Fatal error: Can’t use function return value in write context in /var/www/vhosts/cake-cupboard.co.uk/httpdocs/wp-content/themes/wp-lollipop/inc/template.functions.php on line 498

      Could you please advise.
      Kind regards
      Carl

    • July 14, 2017 at 3:08 am #5088

      Maria Do
      Keymaster

      Hi Carl Poster

      To help you with this issue I need to check your FTP+wp-admin. Please provide your FTP+wp-admin login details to move further with this issue. Don’t forget to mark reply as private below if you share any sensitive data.

      Thank you

    • August 11, 2017 at 3:38 pm #5689

      Carl Foster
      Participant
      This reply has been marked as private.
    • August 12, 2017 at 4:17 am #5700

      Maria Do
      Keymaster

      Yes thank you your info but i need FTP info to i can help you.

      Thank you

    • August 16, 2017 at 3:35 pm #5754

      Carl Foster
      Participant
      This reply has been marked as private.
    • August 17, 2017 at 1:52 am #5763

      Maria Do
      Keymaster

      Ok the theme is activated and all necessary plugins of theme is installed.

      Please check it as soon as you can.

      If you have any further questions, simply respond to this ticket.

    • August 17, 2017 at 1:29 pm #5791

      Carl Foster
      Participant
      This reply has been marked as private.
    • August 18, 2017 at 1:16 am #5799

      Maria Do
      Keymaster

      That issue is fixed.

      To help you set up website with the least efforts, you should be import demo data for your site. After installing it, all content seen on the live demo will be imported except for images/videos.

      If you have any further questions, simply respond to this ticket.

    • August 18, 2017 at 1:17 pm #5821

      Carl Foster
      Participant
      This reply has been marked as private.
    • August 19, 2017 at 3:03 am #5838

      Maria Do
      Keymaster

      Hi again

      I can see the content is duplicated on your site. I guess you did it twice

      http://prntscr.com/gabpw0

      I will reset your site and reinstall theme+all necessary plugins+DEMO data for you.

      Are you OK?

    • August 19, 2017 at 3:18 am #5839

      Maria Do
      Keymaster

      Hi again

      The DEMO content is imported for your site.

      The most important: I’ve checked, i can see the PHP version your site is too low:

      http://prntscr.com/gabs46

      At the basic level, One WordPress theme will require the following conditions:

      Apache 2.x or Microsoft IIS 7
      PHP 5.6.x or 7.x
      MySQL 5.0.4 or higher
      WordPress 4.5.+
      We Recommended PHP configuration limits are as follows:

      max_execution_time 120s

      memory_limit 128M

      post_max_size 120M

      upload_max_filesize 32M

      Please contact your hosting manager to increase php configs.

    • August 19, 2017 at 3:19 am #5841

      Maria Do
      Keymaster

      Sorry i don’t want to bother you but can you help me one thing?

      Could you please give me 5 star and Good Review for my support on themeforest. You can do it on download page at themeforest, screen: http://prntscr.com/6x3k63

      You are most welcome.

      It’s my pleasure to assist you. If you have any questions,. Thanks for choosing our theme and have a great day ahead!

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