Home › Forums › SpyroPress Themes › Pixelogic › Parse error

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    • June 17, 2021 at 12:44 am #97859

      gr8web
      Participant

      Hello,
      I have recently bought the Pixelogic theme, unfortunately I get a parse error on the Web and mobile version. When I re-upload the demo content the parse error dissapears on the Web version but not on the mobile version.

      Can you please advise what needs to be done?

      Thanks in advance

      Marc Schammel

    • June 17, 2021 at 7:11 am #97890

      Maria Do
      Keymaster

      Hi!
      Please send the following information to get the support faster:
      – Screenshot for detail issue
      – Your site URL
      – FTP’s information
      – WordPress admin info
      – License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
      We will check and assist you accordingly.
      Best regards!

    • June 20, 2021 at 11:54 pm #97961

      gr8web
      Participant

      Hello,
      I think I found the issue, I have deactivated the Flex Login Plugin and it seems to work now.

      Does this make sense to you?

      Kindest regards

      Marc

    • June 21, 2021 at 2:48 pm #97982

      Maria Do
      Keymaster

      It is recommended plugin of theme and on our demo site the plugin works fine: https://tppr.me/QZweI
      So we need the infomation for a closer examination.
      Thank you!

    • June 21, 2021 at 4:54 pm #97983

      gr8web
      Participant

      I get this message when trying to answer you

      Error: Your reply cannot be created at this time.

    • June 21, 2021 at 4:56 pm #97984

      gr8web
      Participant

      I guess it’s because of the server information, is there a possibility I send them to you via Email?

      Attached my license

      Attachments:
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    • June 22, 2021 at 6:52 am #97998

      Maria Do
      Keymaster

      Hi yes please send us the infomation to info.spyropress@gmail.com
      Thank you 🙂

    • June 22, 2021 at 1:36 pm #98003

      gr8web
      Participant

      Hello,
      thanks, email has been send to info.spyropress@gmail.com

      Marc

    • June 22, 2021 at 3:10 pm #98005

      Maria Do
      Keymaster

      Yes we got your email. You will get the answer via email.
      Thank you!

    • June 24, 2021 at 4:54 pm #98031

      gr8web
      Participant

      Hello,
      thanks for the information, the admin account was gone, but I wans, indeed, able to access via the support account I have created for you.

      All is working perfectly now. I have deactivated the Flex Login Plugin, as it still made minor problems, but without all is working perfectly well. And the more I get used to the template the more I like it.

      Unfortunately I still don’t know how to disable the TLD section underneath the Domain Names? How can I remove this section?

      Thanks for your brilliant help.

      Kindest regards

      Marc

    • June 25, 2021 at 7:23 am #98050

      Maria Do
      Keymaster

      I’ve sent you an email. Please focus on email.
      Thank you!

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