Home Forums SpyroPress Themes GivingWalk PROBLEMS WITH DONATION’S PLUGIN

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    • #39869

      cenettidesigner
      Participant

      Hi,
      I’m having problems with the donation plugin as I can not figure out how it works and if it works. I would need to understand how to change the causes of donation, the amounts, the display of the donation card, the functioning of the DONATE NOW button and all the options that can be made. Can you help me?

    • #39927

      Maria Do
      Keymaster

      In Giving Walk theme, please go to EF4Framework to add payment data:

      http://prntscr.com/mq4yu9

      And go to Cause->EF4 Custom Meta settings to edit amount,goal..:

      http://prntscr.com/mq4y9o

      Hope this helps.

    • #40587

      cenettidesigner
      Participant

      thanks, I was able to access the settings you have reported to me but I can not generally understand how to make the plugin work, how to set the various parameters, how to create the pop-up window with the donate now button in hompage and other possible settings. There is no guide that explains all the functionality of the plugin?

    • #40654

      Maria Do
      Keymaster

      I hope you are well today and thanks for asking the question.

      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – Purchase Code (to ensure you have bought the theme and deserve the good support)

      I will check your site and see what did you do.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #40708

      cenettidesigner
      Participant
      This reply has been marked as private.
    • #40828

      cenettidesigner
      Participant
      This reply has been marked as private.
    • #40847

      Maria Do
      Keymaster

      Hi

      I’m working on your site. I’ve updated EF4Framework plugin for your site but have new problem.

      Please check FTP info then i will continue my work.

      Thank you.

    • #40881

      cenettidesigner
      Participant

      ftp data is correct, my hosting blocks unknown ip addresses. I was not able to block this function but I deactivated it for 24 hours. Let me know if you can log in otherwise give me your ip address and add it to the list of enabled addresses.

    • #40987

      cenettidesigner
      Participant

      Hi, I saw that the site is not working. I hope you are working to solve. I deactivate the ftp filters again for another 24 hours so you can get in without problems. if you need anything else let me know

    • #40990

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #40993

      cenettidesigner
      Participant

      can you give me your ip address so I insert it in those allowed?

    • #40994

      cenettidesigner
      Participant

      please, we can try to solve this situation because the site is damaged

    • #41350

      cenettidesigner
      Participant

      sorry can not you give me your ip address to put it in the white list so you can access the site? I would like to resolve the situation because we have been offline for too long

    • #41363

      Maria Do
      Keymaster

      Yes my IP Address is 116.102.22.182.

      Hope this helps.

    • #41366

      cenettidesigner
      Participant

      Ok I added the ip address 116.102.22.182, let me know if you can access

    • #41403

      Maria Do
      Keymaster

      Hi same issue:

      http://prntscr.com/mwls7u

      Please give me Your EMAIL ADDRESS. I will send you the file to replace.

      I will send you the vc-customs.php file and please replace it at here:

      givingwalk/vc_customs/vc-customs.php

      Are you ok?

    • #41426

      cenettidesigner
      Participant

      Ok, my email address is: cenetti.designer@gmail.com

    • #41443

      cenettidesigner
      Participant

      Please write me when you send the email

    • #41471

      Maria Do
      Keymaster

      Yes i’ve sent you an emai. Please check.

    • #41498

      cenettidesigner
      Participant

      Thank you very much for your availability. I uploaded the file you sent me and the site now seems to be working fine. I have now succeeded in enabling your IP address 116.102.22.182 by contacting the hosting. If you need to log in with ftp to check other settings, let me know if it’s still the same ip address or it’s changed.

    • #41549

      cenettidesigner
      Participant

      The plugin seems to work but there are some things that don’t work. The symbol set for the currency does not change (that of the amounts yes, but that of the amount at will no). I can’t set the title of the various fields on the donation form and I can’t set a drop-down menu to choose the cause of the donation. How can I solve it?

    • #41834

      Maria Do
      Keymaster

      Could you please show me screenshot for details each question?

      thank you.

    • #41868

      cenettidesigner
      Participant

      This is the screenshot:

      https://prnt.sc/my8nbn

      and these are the changes I would like to make:

      1. I need a drop-down menu where I can choose which cause to donate;

      2. The symbol next to the default amounts I managed to change it to € but next to the free amount there is always $ even if I set € in the settings;

      3. I would like to change the headings of the marked fields.

    • #41998

      cenettidesigner
      Participant

      I would also like to include the possibility of choosing whether to make a single or monthly donation

    • #42071

      Maria Do
      Keymaster

      Hi

      1. There is no option for this request.

      2.I can see it is changed:

      http://prntscr.com/mzr5r1

      3.This case you need to make custom theme. You can find it in this file: givingwalk\ef4-templates\payments\crw_causes\form.php

      Hope that help.

    • #42145

      cenettidesigner
      Participant

      Is it not possible to insert the drop-down menu to choose the causes of the donation and the possibility of making a single or monthly donation even paying a customization?

    • #42365

      cenettidesigner
      Participant

      Please let me know if paying the customization it is possible to modify the plugin with the requests made previously

    • #42839

      Maria Do
      Keymaster

      Sorry i cancel this work. It cannot be completed.

      Thank you.

    • #42840

      cenettidesigner
      Participant

      Why?

    • #42853

      cenettidesigner
      Participant

      Why can’t it be completed? I need these changes and I want to pay for customization

    • #42886

      Maria Do
      Keymaster

      Hi

      We can only make custom to create dropdown menu choose the cause to which to donate:

      http://prntscr.com/n30xee

      the possibility to choose the cause to which to donate: possible.

      the possibility to choose whether to make a single or monthly donation: impossible.

      If you ok we will work.

      Thank you.

    • #42889

      cenettidesigner
      Participant

      The dropdown menu choose the cause to which to donate is ok.

      For the single or monthly donation is impossible make somethingh like this:

      https://prnt.sc/n31hlu

      or like this:

      https://prnt.sc/n31izm

      Please i need this feature

    • #43058

      Maria Do
      Keymaster

      Hi

      For the single or monthly donation function it is very complicated. We cannot update right now.

    • #43059

      cenettidesigner
      Participant

      Okay, I understand. For the other change how do we proceed?

    • #43077

      Maria Do
      Keymaster

      I will create function on our dev site. Then update code for you asap.

      Thank you.

    • #43213

      cenettidesigner
      Participant

      and for payment how should I proceed?

    • #43755

      cenettidesigner
      Participant

      Hi, I wanted to ask you how I have to do to make the following changes:

      https://prnt.sc/n9shp7

      (1) Edit (translate) the word DONATE NOW
      (2) Edit the word CAUSE DETAILS
      (3) change / remove the breadcrumbs
      —————————————————————————
      https://prnt.sc/n9si7o

      (4) change the currency symbol (in the settings of the single creation cause the change does not work)
      (5) Edit (translate) the word DONATE NOW
      —————————————————————————-

      Finally, I wanted to know where you are with the change requested above.

      Thank you.

    • #44288

      cenettidesigner
      Participant

      Please can i get this information?

    • #44409

      Maria Do
      Keymaster

      Hi

      1. “Donate Now”: you can find it in two files inc/template.functions.php:462 AND givingwalk\languages\givingwalk.pot line 2041

      2. “CAUSE DETAILS” You can find it in givingwalk\inc\functions.php line 965

      3. Please change layout for Page title&BC in theme options:

      http://prntscr.com/nchluz

      4.Here you go: http://prntscr.com/nchmd5

      5.You can edit button text in \givingwalk\inc\functions.php line 778

    • #45376

      cenettidesigner
      Participant

      Hi, I was able to change the various points with your indications. Now, however, the problem is with the donation plug-in because I set up the api paypal credentials but when I try to make a donation it doesn’t take me to the paypal page to conclude the donation but it brings me to page 404.
      Also if in the settings I try to set the opening of an external link for the dona key now it does not respond to the command and continues to set the popup mode.
      Finally, even by entering the € currency in the settings it continues to show $ in the causes and in the donate now button on the home page € comes out in the popup but in the processing of the donation $ comes out (which then eventually fails as I explained before).
      How can I solve it?

    • #45406

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #45487

      cenettidesigner
      Participant

      Hi, I contacted the domain manager to remove the ftp access filter so you should now log in without any problems (the credentials are always the same). You could check how the donation plugin works because I can’t get it to work, I tried to enter the API credentials in various ways but in the end it never leads to the paypal page.
      https://prnt.sc/nlqime

      As I told you in the previous post, even if the currency settings are set in the plugin’s settings, it is always $ at the end:
      https://prnt.sc/nlqhof
      https://prnt.sc/nlqj5d

      While for the change to be able to choose which cause to make the donation?

    • #45542

      Maria Do
      Keymaster

      Hi again

      I’ve updated EF4 Framework for you.

      The symbol is working well:

      http://prntscr.com/nm8xjw

      http://prntscr.com/nm8xr9

      Please enter your payment information

    • #45637

      cenettidesigner
      Participant

      Thanks for the changes but I entered the paypal credentials and the donate button now doesn’t work right. Any setting chosen in the header section (internal link, external link, popup mode) does not work. Can you control?
      Instead to insert the choice of the cause?

    • #45777

      Maria Do
      Keymaster

      I’m working on it.

      It will be resolved as soon as possible.

    • #45778

      Maria Do
      Keymaster

      your problem already fixed.

    • #45791

      cenettidesigner
      Participant

      Thank you. The popup mode now works but entering the api credentials and entering the data in the donation form in the end does not lead to the paypal page to proceed with the donation.
      Furthermore, if I select the external link mode in the settings then the popup mode always results.

    • #45843

      Maria Do
      Keymaster

      1.Our specialist are working on it. It will be resolved as soon as possible.

      2. Please use Popup modal for donate button. The Internal Link/External Link option will be removed in next version.

      Thank you.

    • #46327

      cenettidesigner
      Participant

      Hi, donation still doesn’t work, can you give me some updates?

      For the change to choose which cause to donate you can give me information?

    • #46367

      Maria Do
      Keymaster

      Hi

      The donation issue is fixed.

      Please check it asap.

    • #46368

      Maria Do
      Keymaster

      Please check configs:

      https://prnt.sc/nrckrf

      https://prnt.sc/nrcl0j

      • This reply was modified 1 year ago by Maria Do.
    • #46504

      cenettidesigner
      Participant

      Hi, I can confirm that donations now work.
      What about the possibility to choose which cause to donate when you make the change?
      Furthermore, having to fill in the privacy policy and cookie policy, is there a list of the cookies used by the topic?

    • #46562

      Maria Do
      Keymaster

      It is impossible to make list of cause for dontate button on header.You can only
      Choose one of causes for default donation in theme options:

      http://prntscr.com/nt2qgg

    • #46695

      cenettidesigner
      Participant

      By entering the site translation the donation popup no longer works, how come?

    • #46874

      Maria Do
      Keymaster

      We will show you solution asap.

      Thank you.

    • #46956

      Maria Do
      Keymaster

      Hi again

      Your problem already fixed.

    • #47944

      cenettidesigner
      Participant

      Hi,
      thanks for the changes, the theme works well.
      I wanted to ask you if there is the possibility of setting a custom menu only for the mobile version

    • #47945

      Maria Do
      Keymaster

      Please let me know what you want about custom menu on mobile device.

    • #47998

      cenettidesigner
      Participant

      I would like to add the language selector (of the polylang plugin) only in the menu of the mobile version (dropdown menu)

    • #48184

      cenettidesigner
      Participant

      Hi,
      thank you very much for the availability but I solved it in another way.
      I wanted to ask you if there is a .pot or .mo file to translate the popup mode donation form or if you can set up a translation with another method

      https://prnt.sc/o34okk

    • #48218

      Maria Do
      Keymaster

      Hi

      Please update theme to latest version 1.1. All texts in donate form are availabe in .Pot file.

      Thank you.

    • #65012

      kristin moensch
      Participant

      updating helped me

      • #65031

        Maria Do
        Keymaster

        Hi kristin moensch

        Please create your ticket and Please send the following information to get the support faster:
        – Screenshot for problem
        – FTP’s information
        – Site’s URL
        – WordPress admin account
        – License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).

        I will check your site to find out the solution.

        Don’t forget to mark reply as private below if you share any sensitive data.

    • #76571

      Hiram Arevalo
      Participant

      Hi there,
      I’m having trouble with the donation plugin, I can’t tell if it really works. I already changed the currency, the position of the symbol, but I don’t get the title of the cause or the history or event.

      I want to understand how to change the causes of the donation, how the DONATE NOW button works and all the options that can be done. Can you help me?

      Attachments:
      You must be logged in to view attached files.
      • #76582

        Maria Do
        Keymaster

        Hi Hiram Arevalo
        Please send the following information to get the support faster:

        – FTP’s information
        – Site’s URL
        – WordPress admin account
        – License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).

        don’t forget make private for any information

    • #76657

      Hiram Arevalo
      Participant
      This reply has been marked as private.
    • #76659

      Hiram Arevalo
      Participant
      This reply has been marked as private.
    • #76927

      Hiram Arevalo
      Participant

      Perfect works correctly, thanks what was the problem?
      Where did you have to change the settings?

    • #76928

      Hiram Arevalo
      Participant

      Could I keep my child-theme?

    • #76929

      Hiram Arevalo
      Participant

      ¿Podría mantener mi child-theme? ¿sea el activo?

    • #76941

      Hiram Arevalo
      Participant

      Could I keep my child-theme? Be the asset?

    • #76968

      Maria Do
      Keymaster

      Yes you can use child theme normally.

      Regards!

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