Home › Forums › SpyroPress Themes › La Boom › Redux Error changing theme settings

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    • January 23, 2018 at 4:57 pm #11803

      phenicie
      Participant

      Whenever i try to change header/footer I get an error “There was a problem with your action. Please try again or reload the page” … I then am not able to make any changes until i reset the settings to default, but again i get the same error when saving.

      Loading failed for the with source “http://ads.redux.io/api/index.php?in&g&i=1&c=1&w=1903&h=mywebsite.com&rf=mywebsite.com&callback=jQuery112406345540650524065_1516726318180&_=1516726318181”.
      There was an error saving. Here is the result of your action:

    • January 24, 2018 at 3:18 am #11816

      Maria Do
      Keymaster

      Hi

      To help you with this issue I need to check your FTP+wp-admin. Please provide your FTP+wp-admin login details to move further with this issue.
      Don’t forget to mark reply as private below if you share any sensitive data.

      Thank you.

    • January 24, 2018 at 3:28 am #11818

      phenicie
      Participant
      This reply has been marked as private.
    • January 24, 2018 at 3:37 pm #11848

      Maria Do
      Keymaster
      This reply has been marked as private.
    • January 24, 2018 at 3:48 pm #11850

      phenicie
      Participant
      This reply has been marked as private.
    • January 25, 2018 at 2:02 am #11869

      Maria Do
      Keymaster

      Hi phenicie

      OK i can connect your server.

      Can i reset your site? I will help you install demo data from scratch.

    • January 25, 2018 at 2:04 am #11870

      phenicie
      Participant

      Yes, Please do

    • January 25, 2018 at 2:05 am #11872

      Maria Do
      Keymaster
      This reply has been marked as private.
    • January 25, 2018 at 2:14 am #11873

      phenicie
      Participant

      That corrected the issue, Thank you!

    • January 25, 2018 at 7:50 am #11880

      Maria Do
      Keymaster

      Yes If you have any further questions, simply respond to this ticket.

      Thank you.

    • January 25, 2018 at 7:51 am #11882

      Maria Do
      Keymaster

      Sorry i don’t want to bother you but can you help me one thing?

      Could you please give me 5 star and Good Review for us on themeforest. You can do it on download page at themeforest, screen: http://prntscr.com/6x3k63

      It’s my pleasure to assist you. If you have any questions with our theme. Thanks for choosing our theme and have a great day ahead!

    • January 25, 2018 at 1:42 pm #11892

      phenicie
      Participant

      Completed the review. Thank you

    • January 26, 2018 at 1:27 am #11925

      Maria Do
      Keymaster

      Thank you sooooooo much!!!!!!!

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