- This topic has 20 replies, 7 voices, and was last updated 1 year, 8 months ago by Vratislav Vašina.
December 1, 2020 at 1:43 am #92267
Hi, I tried to enter my purchase code to open a new topic, but it tells me invalid. I still have 15 days of support. Can you help me?
December 1, 2020 at 6:57 am #92274
Hello dear friend!
Thank you for contact us here
Please send the following information to get the support faster:
– Describe about your problem
– FTP’s information
– Site’s URL
– WordPress admin account
– License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
don’t forget make private for any information.
- This reply was modified 2 years, 6 months ago by Maria Do.
December 2, 2020 at 3:14 pm #92332
Hello I wrote via email but no one answered me, why? I can’t even open a post because it doesn’t accept my key.
March 2, 2021 at 2:37 pm #94989
I havent been able to post any reply on my ticket, I keep on getting ERROR: Your reply cannot be created at this time in my own ticket. I wanted to send you the details you requested
March 2, 2021 at 3:12 pm #94992
Please check your ticket!
Thanks and stay safe!
May 15, 2021 at 6:50 pm #96823
Please I downloaded the theme from elements.envato.com so I don’t have a themeforest purchase code.
My issue is, I can’t change payment settings on EF4 Framework for Giving Walk. All fields have been disabled
August 26, 2021 at 5:16 pm #99185
Hi, I have tried to reach SpyroPress via email (email@example.com) and via FB (@WPMarket) but I did not recieved any answer.
Also I do not have option to create ticket here although I paid for support for my Shopify theme Bixbang at themeforest.net.
When I try to insert my license key here, there is not Bixbang theme as an option.
Another thing is, that when I try to post reply in existing tickets (like this one), almost in all cases it just show error message “ERROR: Your reply cannot be created at this time”.
Could you please help me to fix this, so I can create new tickets, since I paid for the option?
Since no one is answering, I am kind of running out of options here…
August 28, 2021 at 7:07 pm #99228
Thank you – I will check again on Monday.
I also have a question, but your site is preventing me from posting it (banned word maybe?), so I have posted the question here: https://pastebin.com/LSZZ2Tu8
August 29, 2021 at 10:29 pm #99242
Please check and answer us on the email. thank you!
September 1, 2021 at 7:14 am #99317
The issue already elaborate and they will work on your store.
September 1, 2021 at 6:27 pm #99318
Understood, thank you as well
September 7, 2021 at 5:55 pm #99551
Hi – I am not sure, what the progress is currently, so below I am posting what changed and what did not:
– When there is more menu items, menu sidebar gets scrammed together, items covering each other, cannot see options
– Please see attached screenshot (SCR_001) for BUG visualization
– Please see attached screenshot (SCR_002) for proposed solution
– Cart drop-down menu is no more hidden behind the browser window borders
Please let me know some time frame for the BUG fixing, so I know what to expect, thank you
Attachments:You must be logged in to view attached files.
September 14, 2021 at 6:27 pm #99679
Still not fixed…
Problem is not fixed, there is no reaction, it has been 25 days since my initial email about this issue to Spyropress.
Your support policy claim:
“We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.”
September 7, 2021 at 2:40 am #99540
Actually this is right solution
- The topic ‘Test new ticket’ is closed to new replies.