Home › Forums › UnTheme › Bixbang › Test new ticket

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    • December 26, 2019 at 8:57 am #67223

      Maria Do
      Keymaster

      Test new ticket

    • January 3, 2020 at 8:23 am #67354

      Harry
      Keymaster

      ok

    • December 1, 2020 at 1:43 am #92267

      AdeleCaporali
      Participant

      Hi, I tried to enter my purchase code to open a new topic, but it tells me invalid. I still have 15 days of support. Can you help me?

    • December 1, 2020 at 6:57 am #92274

      Maria Do
      Keymaster

      Hello dear friend!

      Thank you for contact us here

      Please send the following information to get the support faster:
      – Describe about your problem
      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
      don’t forget make private for any information.

      • This reply was modified 2 years, 6 months ago by Maria Do.
    • December 2, 2020 at 3:14 pm #92332

      AdeleCaporali
      Participant

      Hello I wrote via email but no one answered me, why? I can’t even open a post because it doesn’t accept my key.

    • December 2, 2020 at 4:32 pm #92339

      Maria Do
      Keymaster

      Please check your email dear!

    • March 2, 2021 at 2:37 pm #94989

      ashisharyal
      Participant

      Hi,

      I havent been able to post any reply on my ticket, I keep on getting ERROR: Your reply cannot be created at this time in my own ticket. I wanted to send you the details you requested

    • March 2, 2021 at 3:12 pm #94992

      Maria Do
      Keymaster

      Hi ashisharyal
      Please check your ticket!

      Urgent response to #94856


      Thanks and stay safe!

    • May 15, 2021 at 6:50 pm #96823

      Benjamin Aduo
      Participant

      Please I downloaded the theme from elements.envato.com so I don’t have a themeforest purchase code.

      My issue is, I can’t change payment settings on EF4 Framework for Giving Walk. All fields have been disabled

    • May 16, 2021 at 9:28 pm #96875

      Maria Do
      Keymaster

      Please try to update plugin for your site.
      You can remove the plugin firstly, then re-install it (Appearance->Install plugins) and then the plugin will be updated.
      Thank you! Regards

    • August 26, 2021 at 5:16 pm #99185

      Vratislav Vašina
      Participant

      Hi, I have tried to reach SpyroPress via email (info.spyropress@gmail.com) and via FB (@WPMarket) but I did not recieved any answer.

      Also I do not have option to create ticket here although I paid for support for my Shopify theme Bixbang at themeforest.net.

      When I try to insert my license key here, there is not Bixbang theme as an option.

      Another thing is, that when I try to post reply in existing tickets (like this one), almost in all cases it just show error message “ERROR: Your reply cannot be created at this time”.

      Could you please help me to fix this, so I can create new tickets, since I paid for the option?

      Since no one is answering, I am kind of running out of options here…

    • August 26, 2021 at 10:12 pm #99194

      Maria Do
      Keymaster

      We will check your email and answer you.
      Thank you!

    • August 28, 2021 at 7:07 pm #99228

      Vratislav Vašina
      Participant

      Thank you – I will check again on Monday.

      I also have a question, but your site is preventing me from posting it (banned word maybe?), so I have posted the question here: https://pastebin.com/LSZZ2Tu8

    • August 29, 2021 at 10:29 pm #99242

      Maria Do
      Keymaster

      Please check and answer us on the email. thank you!

      • August 29, 2021 at 10:46 pm #99243

        Vratislav Vašina
        Participant

        Answered 🙂

      • August 31, 2021 at 4:58 pm #99290

        Vratislav Vašina
        Participant

        Hi – how does it looks like please? At this point my customers cannot get to their shopping cart because of the problem I described in the email. Can you you tell me, when can I expect this BUG to be fixed?

    • September 1, 2021 at 7:14 am #99317

      Maria Do
      Keymaster

      The issue already elaborate and they will work on your store.
      Thank you!

      • September 1, 2021 at 6:27 pm #99318

        Vratislav Vašina
        Participant

        Understood, thank you as well

      • September 7, 2021 at 5:55 pm #99551

        Vratislav Vašina
        Participant

        Hi – I am not sure, what the progress is currently, so below I am posting what changed and what did not:

        Not resolved:
        – When there is more menu items, menu sidebar gets scrammed together, items covering each other, cannot see options
        – Please see attached screenshot (SCR_001) for BUG visualization
        – Please see attached screenshot (SCR_002) for proposed solution

        Resolved:
        – Cart drop-down menu is no more hidden behind the browser window borders

        Please let me know some time frame for the BUG fixing, so I know what to expect, thank you

        Attachments:
        You must be logged in to view attached files.
      • September 14, 2021 at 6:27 pm #99679

        Vratislav Vašina
        Participant

        Still not fixed…

        Problem is not fixed, there is no reaction, it has been 25 days since my initial email about this issue to Spyropress.

        Your support policy claim:
        “We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.”

    • September 7, 2021 at 2:40 am #99540

      Millan Dattir
      Participant

      Actually this is right solution

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