Home Forums UnTheme BUILT Theme Crash

Viewing 7 reply threads
  • Author
    Posts
    • #52332

      Giorgega88
      Participant

      Dear Support,
      I installed on my website: bestiani.com
      username:Bestiani88
      password: Bestiani88
      Every day i have to restore (using the backup the website because there is something that make it crash, i don’t know but i the hosting support they say is the theme(Built version WP BuiltVersion: 1.2) Purchase Code:
      Since i restore last time i did not update or install any other plugin, this is the list of the plugin installed and activate:
      _ Akismet Anti-Spam
      _ Blogger Importer
      _ Calculated Fields Form
      _ CmsSuperHeroes
      _ Contact Form 7
      _ Duplicate Page
      _ EF3 Import And Export
      _ EF3-Framework
      _ Envato Toolkit
      _ Google Analytics for WordPress by MonsterInsights
      _ Google XML Sitemaps
      _ Polylang
      _ Regenerate Thumbnails
      _ Slider Revolution
      _ WordPress Importer
      _ WP Fastest Cache
      _ WP Mail SMTP Plugin by Mail Bank
      _ WPBakery Page Builder (not updated version 6.0.2)
      _ Yoast SEO

      This is the error present in the hosting log: PHP Fatal error: Cannot redeclare wp_cache_add() (previously declared in /export/user/2/zvn_6d4482/live_94fb73/var/wordpress/wp-content/object-cache.php:11) in /export/user/2/zvn_6d4482/live_94fb73/var/wordpress/wp-content/object-cache.php on line 413
      They told me: “Our monitor system has found malware file in your website. Please check the link below to find the path has malware, then fix the error.

      {HEX}php.nested.base64.644 : /zpool1/user/2/zvn_6d4482/live_94fb73/var/wordpress/wp-content/themes/hikma/wp-rpc.php => /var/lib/maldetect/quarantine/wp-rpc.php.3098724616

      This mean plugin “hikma” has illegal files.”

      I don’t have any plugin with that name
      any idea how to fix? i don’t want to restore the backup everyday

      I attach the screenshot to let you understand what does it mean website crashes

      Thank you so much

    • #52378

      Maria Do
      Keymaster

      Hi

      please delete this theme wordpress/wp-content/themes/hikma

    • #52552

      Giorgega88
      Participant

      Hello, the problem is a little bit tricky, so since i wrote you last time, i restore the backup from the Hosting Control Panel, this morning the website was again offline, so i enter with Filezilla to delete the theme hikma, i found the folder and i try to delete, apparently i delete, but the website did not come back online, so i restore the last back up again to let the website online.
      I don’t have so much expertise to understand exactly whats going on, but look like every couple of days, there is a kind of virus that install this theme, impossible to cancel from filezilla that make the website crash, any suggestion possible, or reccomendation?

      Thanks

    • #52645

      Maria Do
      Keymaster

      Please send the following information to get the support faster:

      – FTP’s information
      – Site’s URL
      – WordPress admin account
      – License certificate(to ensure you have bought the theme and deserve the good support).

      I will check your site to find out the solution.

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #52648

      Giorgega88
      Participant
      This reply has been marked as private.
    • #52743

      Maria Do
      Keymaster

      Our specialist are working on it. It will be resolved as soon as possible.

    • #52752

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #53796

      Giorgega88
      Participant
      This reply has been marked as private.
Viewing 7 reply threads
  • The topic ‘Theme Crash’ is closed to new replies.