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Hello, my team is building a website using your theme:
Menticare – Therapy and Counseling WordPress Theme. We purchased it from themeforest.
Upon installation, we find that we cannot install any of the necessary plugins. When trying to install the EF4-Framework, we get the following error message:
Downloading installation package from https://exptheme.com/plugins/ef4-framework-v2.1.0.zip…
Download failed. cURL error 7: Failed to connect to exptheme.com port 443: Connection refused
Thank you for reaching out to us.
Please send the following information to get the support faster:
– FTP’s information
– Site’s URL
– WordPress admin account
– License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).
We will take a look and help you setup theme+all required plugins and demo data for your site.
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