Video insertion and gallery creation

[mark49]

Hi
I purchased Cutting Edge Theme (Cutting Edge is not in the list of Purchase Code License Keys on the website, code is: cb18db61-9ca3-457b-844e-2c6de4a86815).
Trying to insert a video, but the option to choose video does not appear. In fact the only thing to be seen is Save or Cancel.
Similar problem with Galleries. However, can save a name, category and featured image, but I see no way of adding the images.
Please help.
Thanks and cheers
Mark

[Maria Do]

Good Morning

Sorry could you please show me screenshot to clarify your question? We can not see what you mean.

To help you with this issue I need to check your FTP+wp-admin. Please provide your FTP+wp-admin login details to move further with this issue. Don’t forget to mark reply as private below if you share any sensitive data.

Thank you for choosing our theme.

[mark49]

Hi Sen
Hopefully this can be resolved without access as I’m developing the site locally using MAMP on my Mac.

The issues are:
Trying to insert a video, but the option to choose video does not appear. In fact the only thing to be seen is Save or Cancel.
Screenshot below is all I see when I want to add a video:

Similar problem with Galleries. However, can save a name, category and featured image, but I see no way of adding the images. Please see screenshot:

Thanks for your help.
Cheers
Mark

[mark49]

This reply has been marked as private.

[Maria Do]

Hi

1.You can use Embed video:

http://prntscr.com/fpw9lv

2. About Galleries, you need to add Categories and post for Gallery posttype:

http://prntscr.com/fpw952

http://prntscr.com/fpw9gh

THank you!

[Maria Do]

If you have any further questions, simply respond to this ticket.

Thank you!

[mark49]

This reply has been marked as private.

[Harry]

Hi

1.Could you please give me FTP+WP admin info your site, i will have a close look.

2. You have to add gallery item and add image at here:

http://prntscr.com/fq2nk4

Thank you!

[mark49]

This reply has been marked as private.

[Maria Do]

Hi Mark49

I can’t login to dashboad your site with your info. Could you please check.

Thank you!

[mark49]

This reply has been marked as private.

[Maria Do]

Please wait, i will have a close look.

THank you!

[Maria Do]

This reply has been marked as private.

[mark49]

Hi
thanks, I can see that works.

However, the problem I’m having with videos and galleries is adding them in the SpyroPress Builder on the static home page. I used your sample content and it had a row for video and for a gallery, but it will not let me add either of these.

http://mistysagogo.com/mistys-new/Screenshot-2017-07-11-00.38.45.png

Cheers
Mark

[mark49]

This reply has been marked as private.

[Maria Do]

Here you go :

http://prntscr.com/funh3c

[mark49]

This reply has been marked as private.

[Maria Do]

Hi again

1. No options to add more images for gallery item.

2.That is Careers style:

http://prntscr.com/fuu3v0

THank you!

[Author]

Posts