Home Forums SpyroPress Themes Cutting Edge Video insertion and gallery creation

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    • #4665

      mark49
      Participant

      Hi
      I purchased Cutting Edge Theme (Cutting Edge is not in the list of Purchase Code License Keys on the website, code is: cb18db61-9ca3-457b-844e-2c6de4a86815).
      Trying to insert a video, but the option to choose video does not appear. In fact the only thing to be seen is Save or Cancel.
      Similar problem with Galleries. However, can save a name, category and featured image, but I see no way of adding the images.
      Please help.
      Thanks and cheers
      Mark

    • #4675

      Maria Do
      Keymaster

      Good Morning

      Sorry could you please show me screenshot to clarify your question? We can not see what you mean.

      To help you with this issue I need to check your FTP+wp-admin. Please provide your FTP+wp-admin login details to move further with this issue. Don’t forget to mark reply as private below if you share any sensitive data.

      Thank you for choosing our theme.

    • #4693

      mark49
      Participant

      Hi Sen
      Hopefully this can be resolved without access as I’m developing the site locally using MAMP on my Mac.

      The issues are:
      Trying to insert a video, but the option to choose video does not appear. In fact the only thing to be seen is Save or Cancel.
      Screenshot below is all I see when I want to add a video:
      null

      Similar problem with Galleries. However, can save a name, category and featured image, but I see no way of adding the images. Please see screenshot:
      null

      Thanks for your help.
      Cheers
      Mark

    • #4702

      mark49
      Participant
      This reply has been marked as private.
    • #4706

      Maria Do
      Keymaster

      Hi

      1.You can use Embed video:

      http://prntscr.com/fpw9lv

      2. About Galleries, you need to add Categories and post for Gallery posttype:

      http://prntscr.com/fpw952

      http://prntscr.com/fpw9gh

      THank you!

    • #4707

      Maria Do
      Keymaster

      If you have any further questions, simply respond to this ticket.

      Thank you!

    • #4708

      mark49
      Participant
      This reply has been marked as private.
    • #4719

      Harry
      Keymaster

      Hi

      1.Could you please give me FTP+WP admin info your site, i will have a close look.

      2. You have to add gallery item and add image at here:

      http://prntscr.com/fq2nk4

      Thank you!

    • #4835

      mark49
      Participant
      This reply has been marked as private.
    • #4873

      Maria Do
      Keymaster

      Hi Mark49

      I can’t login to dashboad your site with your info. Could you please check.

      Thank you!

    • #4898

      mark49
      Participant
      This reply has been marked as private.
    • #4928

      Maria Do
      Keymaster

      Please wait, i will have a close look.

      THank you!

    • #4929

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #4983

      mark49
      Participant

      Hi
      thanks, I can see that works.

      However, the problem I’m having with videos and galleries is adding them in the SpyroPress Builder on the static home page. I used your sample content and it had a row for video and for a gallery, but it will not let me add either of these.

      http://mistysagogo.com/mistys-new/Screenshot-2017-07-11-00.38.45.png

      Cheers
      Mark

    • #5005

      mark49
      Participant
      This reply has been marked as private.
    • #5022

      Maria Do
      Keymaster
    • #5024

      mark49
      Participant
      This reply has been marked as private.
    • #5049

      Maria Do
      Keymaster

      Hi again

      1. No options to add more images for gallery item.

      2.That is Careers style:

      http://prntscr.com/fuu3v0

      THank you!

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