When will you be updating your theme with Visual Composer?

[dorys]

Version: 1.0.2 has an old version of Visual Composer and I am having some issues with several shortcodes not working so I would like to update to the latest version of VC to make sure that is not the issue.

[Maria Do]

Hi dorys

The Charixy theme works fine with latest version of VC plugin(5.1). Before update anything, you should be backup your site to avoid risk.

Please feel free to contact us with any questions you might have, we’re always happy to help.
Thank you!

[dorys]

Ok, then I need support on two issues:

1. Team Carousel. I have added it to the home page, added 2 team members, saved, but it says on the page, Please add member.

You can see at http://christy.eflit.com/ click on Team in menu.

2. CMS Carousel. I have a block for Donations with category Fundraiser. The editor does not find the category Fundraiser, so I had to put all the other donations in draft mode so they won’t show up.

I will send you login info in next post.

[dorys]

This reply has been marked as private.

[Maria Do]

Hi

Could you please show me screenshot for details your question to i can see your mean and i can check it.

Thank you!

[dorys]

I gave you the website URL and login credentials already. There is no way to add a screen shot to this support ticketing system.

[Maria Do]

This reply has been marked as private.

[dorys]

I just logged in with those credentials, please try again.

[Maria Do]

This reply has been marked as private.

[dorys]

This reply has been marked as private.

[Maria Do]

Hi

The Team Carousel issue is solved.

About the second question, the Fundraiser category has any item so it don’t show on filter:

http://prntscr.com/ez181d

Thank you!

[dorys]

Thank you for fixing the Team issue. What was the issue?

Please check the Donation Categories, there is a category called Fundraiser. YOu will see it has a post count of 4. The carousel, will not let me enter Fundraiser in the short code.

Also – One last issue, the paypal does not work. I have a sandbox account set up and when you click on donate, fill out the form and hit submit, it goes to an internal server error. When I test the live account I get this message. “Things don’t appear to be working at the moment. Please try again later.”

We have a big presentation on Monday and these two items are preventing us from finishing the site.

Thank you.

[dorys]

OK, now I have a 3rd issue. I’m not sure what you did to the theme code but now I cannot add address, date or time on the event calendar.

My client has a large presentation on Monday evening and at this point we are seriously considering asking for a return on our money and use another theme.

[Maria Do]

Hi dorys

About Donation Categories: Because it is custom post type so you have to add filter in taxonomies field:

http://prntscr.com/ezdl3z

[Maria Do]

About what did i do: I just fixed code in Team Carousel vc_template, it isn’t related to the event carlendar.

About the paypal issue and the event calendar issue. Could you please show me screenshot for details issue?

You can use lightshot software to take screenshot easy:

https://app.prntscr.com/en/index.html

Please answer me as soon as possible. I will help you with priority mode.

Thank you.

[dorys]

Here is a screenshot of what I see when I click on Donate button for the Donations. This is using a sandbox account.

http://prntscr.com/f3q1nu

[Maria Do]

Hi dorys

You mean is that issue?

http://prntscr.com/f3vb95

It is not from our theme,Please read this topic, hope that helps:

https://www.prestashop.com/forums/topic/558430-help-paypal-problem-people-cant-pay/?p=2412106

https://www.paypal-knowledge.com/infocenter/index?page=content&widgetview=true&id=FAQ1766&viewlocale=en_US

[dorys]

I’m sorry, that is not the issue. I am going to move on from using your donations plugin as it seems you do not understand what the problem is and it is taking too long to get this fixed.

[Author]

Posts