Home Forums ZookaStudio Themes Charixy When will you be updating your theme with Visual Composer?

Viewing 17 reply threads
  • Author
    Posts
    • #2670

      dorys
      Participant

      Version: 1.0.2 has an old version of Visual Composer and I am having some issues with several shortcodes not working so I would like to update to the latest version of VC to make sure that is not the issue.

    • #2679

      Maria Do
      Keymaster

      Hi dorys

      The Charixy theme works fine with latest version of VC plugin(5.1). Before update anything, you should be backup your site to avoid risk.

      Please feel free to contact us with any questions you might have, we’re always happy to help.
      Thank you!

    • #2693

      dorys
      Participant

      Ok, then I need support on two issues:

      1. Team Carousel. I have added it to the home page, added 2 team members, saved, but it says on the page, Please add member.

      You can see at http://christy.eflit.com/ click on Team in menu.

      2. CMS Carousel. I have a block for Donations with category Fundraiser. The editor does not find the category Fundraiser, so I had to put all the other donations in draft mode so they won’t show up.

      I will send you login info in next post.

    • #2694

      dorys
      Participant
      This reply has been marked as private.
    • #2706

      Maria Do
      Keymaster

      Hi

      Could you please show me screenshot for details your question to i can see your mean and i can check it.

      Thank you!

    • #2709

      dorys
      Participant

      I gave you the website URL and login credentials already. There is no way to add a screen shot to this support ticketing system.

    • #2714

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #2720

      dorys
      Participant

      I just logged in with those credentials, please try again.

    • #2737

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #2744

      dorys
      Participant
      This reply has been marked as private.
    • #2748

      Maria Do
      Keymaster

      Hi

      The Team Carousel issue is solved.

      About the second question, the Fundraiser category has any item so it don’t show on filter:

      http://prntscr.com/ez181d

      Thank you!

    • #2750

      dorys
      Participant

      Thank you for fixing the Team issue. What was the issue?

      Please check the Donation Categories, there is a category called Fundraiser. YOu will see it has a post count of 4. The carousel, will not let me enter Fundraiser in the short code.

      Also – One last issue, the paypal does not work. I have a sandbox account set up and when you click on donate, fill out the form and hit submit, it goes to an internal server error. When I test the live account I get this message. “Things don’t appear to be working at the moment. Please try again later.”

      We have a big presentation on Monday and these two items are preventing us from finishing the site.

      Thank you.

    • #2752

      dorys
      Participant

      OK, now I have a 3rd issue. I’m not sure what you did to the theme code but now I cannot add address, date or time on the event calendar.

      My client has a large presentation on Monday evening and at this point we are seriously considering asking for a return on our money and use another theme.

    • #2761

      Maria Do
      Keymaster

      Hi dorys

      About Donation Categories: Because it is custom post type so you have to add filter in taxonomies field:

      http://prntscr.com/ezdl3z

    • #2762

      Maria Do
      Keymaster

      About what did i do: I just fixed code in Team Carousel vc_template, it isn’t related to the event carlendar.

      About the paypal issue and the event calendar issue. Could you please show me screenshot for details issue?

      You can use lightshot software to take screenshot easy:

      https://app.prntscr.com/en/index.html

      Please answer me as soon as possible. I will help you with priority mode.

      Thank you.

    • #3223

      dorys
      Participant

      Here is a screenshot of what I see when I click on Donate button for the Donations. This is using a sandbox account.

      http://prntscr.com/f3q1nu

    • #3235

      Maria Do
      Keymaster
    • #3305

      dorys
      Participant

      I’m sorry, that is not the issue. I am going to move on from using your donations plugin as it seems you do not understand what the problem is and it is taking too long to get this fixed.

Viewing 17 reply threads
  • You must be logged in to reply to this topic.