Home Forums UnTheme YAMATO Yamato theme issues with wordpress update

Viewing 23 reply threads
  • Author
    Posts
    • #10489

      Philippe DOREY
      Participant

      WordPress 4.9.1 running WP Yamato theme. I did update (from WP4.3 => 4.9) and since, iam not able to edit any pages in any mode (backend editor doesn’t work, frontend editor doesn’t work, …) only classic mode (text) works

      Many of my pages have changed. In exemple in home i lose down part (it seems that css has gone) in any pages there’s something wrong).

      In any pages, some part are wron, but i cannot reach because i cannot edit, only in text mode)????

      I don’ know how to fix it?

      WOuld you help me please.

      Thanks

    • #10532

      Maria Do
      Keymaster

      Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

      – Link to your site
      – WordPress Admin username / password
      – FTP credentials

      Don’t forget to mark reply as private below if you share any sensitive data.

    • #10534

      Philippe DOREY
      Participant
      This reply has been marked as private.
    • #10552

      Maria Do
      Keymaster

      Yes Please let me know when i can start to work.

      Thanks!

    • #10561

      Philippe DOREY
      Participant
      This reply has been marked as private.
    • #10579

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #10581

      Philippe DOREY
      Participant
      This reply has been marked as private.
    • #10583

      Philippe DOREY
      Participant
      This reply has been marked as private.
    • #10605

      Maria Do
      Keymaster

      Yes If you have any further questions, simply respond to this ticket.

    • #10606

      Philippe DOREY
      Participant
      This reply has been marked as private.
    • #10607

      Maria Do
      Keymaster
      This reply has been marked as private.
    • #10609

      Philippe DOREY
      Participant
      This reply has been marked as private.
    • #10614

      Maria Do
      Keymaster

      My screenshot that is when turn off style from your plugin.
      This case if you want to continue using Leadsius plugin. You have to add more customize code for your site to disable style from your plugin.

      Thank you.

    • #10615

      Philippe DOREY
      Participant
      This reply has been marked as private.
    • #10616

      Maria Do
      Keymaster

      Yes if you have any further questions, simply respond to this ticket.

    • #11447

      barcelona23
      Participant

      Hello,
      Did you find the bug? I have same issue.
      Currently I have YamatoVersion: 1.4 and I updated wordpress to 4.9
      The problem is the main navigation, it looks like the style has gone, also I have some problems with Revolution slider.

      Does Yamato 1.4 work with wordpress 4.9?

      • #11450

        Maria Do
        Keymaster

        Hi barcelona23

        Please open a new thread and provide us with URL and login credentials:

        – Link to your site
        – WordPress Admin username / password
        – FTP credentials

        Don’t forget to mark reply as private below if you share any sensitive data.

        I will help you check it.

        Thank you.

    • #87922

      Genaro Lopez
      Participant

      Hi, I have same issue, WP Bakery is bloqued when I try to edit any page.
      Thank u.

      Attachments:
      You must be logged in to view attached files.
      • #87948

        Maria Do
        Keymaster

        Hi Genaro Lopez

        Please send the following information to get the support faster:

        – FTP’s information
        – Site’s URL
        – WordPress admin account
        – License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).

    • #88167

      Genaro Lopez
      Participant

      Due to company security policies it is not possible to share the data you request. I need to explore another option because we urgently need to correct this.

    • #88168

      Genaro Lopez
      Participant
      This reply has been marked as private.
    • #88228

      Genaro Lopez
      Participant

      On my site it does not appear, Edit with WPBakery Page Builder, it says, Edit with Visual Composer, as shown in the image (img Edit)
      When I click on Edit, I get this (img Edit2)
      the version of Visual Composer is this (Img VersionVisualComposer)

      Attachments:
      You must be logged in to view attached files.
      • #88268

        Maria Do
        Keymaster

        You can remove the WPBakery plugin firstly, then re-install it (Appearance->Install plugins) and then the plugin will be updated.

      • #88301

        Genaro Lopez
        Participant

        I have updated the plugin (img VersionWPBakery.png)
        When I click on Edit with WPBakery Page Builder, I get this (img WPBloqueada2.png)
        I get this on WPBakery Page Builder Settings (img ActivateWPBakery.png)
        my question is, Why the license? The theme is supposed to already include the WPBakery

        Attachments:
        You must be logged in to view attached files.
    • #88329

      Genaro Lopez
      Participant

      When I updated the plugin, the slider was disabled on my home page
      Slider before update (img OkSlider.png)
      Slider after update (img ErrorSlider.png)

      • This reply was modified 2 months, 1 week ago by Genaro Lopez.
      Attachments:
      You must be logged in to view attached files.
    • #88600

      Maria Do
      Keymaster

      Hi

      You don’t need to activate it with license key, it’s functional without it.

      Please we can only help if you give us necessary information. At least is WP admin info.

      Regards

    • #88675

      Genaro Lopez
      Participant

      Hi, error persists when updating WP Bakery, What kind of information do you need to solve this ticket?
      Regards

    • #88777

      Maria Do
      Keymaster

      your login credentials , are in the previous reply in this ticket chain

      Regards

Viewing 23 reply threads
  • You must be logged in to reply to this topic.