Yamato theme issues with wordpress update

[Philippe DOREY]

WordPress 4.9.1 running WP Yamato theme. I did update (from WP4.3 => 4.9) and since, iam not able to edit any pages in any mode (backend editor doesn’t work, frontend editor doesn’t work, …) only classic mode (text) works

Many of my pages have changed. In exemple in home i lose down part (it seems that css has gone) in any pages there’s something wrong).

In any pages, some part are wron, but i cannot reach because i cannot edit, only in text mode)????

I don’ know how to fix it?

WOuld you help me please.

Thanks

[Maria Do]

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to mark reply as private below if you share any sensitive data.

[Philippe DOREY]

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[Maria Do]

Yes Please let me know when i can start to work.

Thanks!

[Philippe DOREY]

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[Maria Do]

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[Philippe DOREY]

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[Philippe DOREY]

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[Maria Do]

Yes If you have any further questions, simply respond to this ticket.

[Philippe DOREY]

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[Maria Do]

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[Philippe DOREY]

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[Maria Do]

My screenshot that is when turn off style from your plugin.
This case if you want to continue using Leadsius plugin. You have to add more customize code for your site to disable style from your plugin.

Thank you.

[Philippe DOREY]

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[Maria Do]

Yes if you have any further questions, simply respond to this ticket.

[barcelona23]

Hello,
Did you find the bug? I have same issue.
Currently I have YamatoVersion: 1.4 and I updated wordpress to 4.9
The problem is the main navigation, it looks like the style has gone, also I have some problems with Revolution slider.

Does Yamato 1.4 work with wordpress 4.9?

[Maria Do]

Hi barcelona23

Please open a new thread and provide us with URL and login credentials:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to mark reply as private below if you share any sensitive data.

I will help you check it.

Thank you.

[Genaro Lopez]

Hi, I have same issue, WP Bakery is bloqued when I try to edit any page.
Thank u.

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[Maria Do]

Hi Genaro Lopez

Please send the following information to get the support faster:

– FTP’s information
– Site’s URL
– WordPress admin account
– License certificate image:http://prntscr.com/o8tck1(to ensure you have bought the theme and deserve the good support).

[Genaro Lopez]

Due to company security policies it is not possible to share the data you request. I need to explore another option because we urgently need to correct this.

[Genaro Lopez]

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[Maria Do]

Have you used latest version of Visual Composer for your site?

That error just happened outside frontend, right?

Please go to backend to edit content:

https://prnt.sc/ulix68

https://prnt.sc/ulixfi

[Genaro Lopez]

On my site it does not appear, Edit with WPBakery Page Builder, it says, Edit with Visual Composer, as shown in the image (img Edit)
When I click on Edit, I get this (img Edit2)
the version of Visual Composer is this (Img VersionVisualComposer)

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[Maria Do]

You can remove the WPBakery plugin firstly, then re-install it (Appearance->Install plugins) and then the plugin will be updated.

[Genaro Lopez]

I have updated the plugin (img VersionWPBakery.png)
When I click on Edit with WPBakery Page Builder, I get this (img WPBloqueada2.png)
I get this on WPBakery Page Builder Settings (img ActivateWPBakery.png)
my question is, Why the license? The theme is supposed to already include the WPBakery

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[Genaro Lopez]

When I updated the plugin, the slider was disabled on my home page
Slider before update (img OkSlider.png)
Slider after update (img ErrorSlider.png)

• This reply was modified 2 years, 5 months ago by Genaro Lopez.

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[Maria Do]

Hi

You don’t need to activate it with license key, it’s functional without it.

Please we can only help if you give us necessary information. At least is WP admin info.

Regards

[Genaro Lopez]

Hi, error persists when updating WP Bakery, What kind of information do you need to solve this ticket?
Regards

[Maria Do]

your login credentials , are in the previous reply in this ticket chain

Regards

[Author]

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